# Enterprise Customer Success Manager

> Far Out Scout · Canada (Remote) · — · Posted 2026-02-05

**Workplace:** remote

**Department:** Far Out Scout

## Description

We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.

In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.

### Key Responsibilities

-   Manage a portfolio of approximately 50 high-value global Enterprise accounts
-   Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
-   Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
-   Proactively drive product adoption and customer satisfaction while mitigating churn risk
-   Conduct strategic check-ins, kickoff calls, and executive business reviews
-   Forecast renewal and expansion revenue accurately for current and future quarters
-   Identify and support account growth opportunities in partnership with Sales
-   Develop and execute quarterly account plans for prioritized strategic customers
-   Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion
-   Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations
-   Advocate for international customers internally, sharing feedback and resolving challenges
-   Drive customer advocacy initiatives such as case studies, references, and partnerships
-   Participate in enablement programs, special projects, and other initiatives as needed

## Requirements

-   8+ years in customer-facing roles such as Customer Success, Account Management, or Sales

-   Strong understanding of Customer Success best practices and lifecycle management
-   Experience managing a strategic portfolio of 50+ accounts
-   Proven success leading renewals and complex commercial negotiations
-   Customer-first mindset with the ability to translate business needs into product value
-   Experience building executive-level stakeholder relationships
-   Strong prioritization skills across a large but strategic book of business
-   Excellent critical thinking, discovery, and commercial acumen
-   Resilient, adaptable, and comfortable in fast-paced environments
-   Ability to work independently while collaborating cross-functionally
-   Exceptional communication and presentation skills
-   2+ years of SaaS experience
-   2+ years of experience using Salesforce or similar CRM tools

### Preferred Qualifications

-   Experience managing international or non-North American customers
-   Experience working with channel partners and indirect sales models
-   Familiarity with MEDDPICC or similar sales qualification frameworks
-   Experience in a remote-first or distributed work environment
-   Bachelor’s degree or equivalent practical experience

## Apply

[Apply at Far Out Scout](https://apply.workable.com/faroutscout/j/8B09A6EAC7/apply)

---
Powered by [Workable](https://www.workable.com)