# Veterinary Guest Experience Coordinator

> Fetch Specialty & Emergency Veterinary Centers · Brandon, United States · — · Posted 2026-04-24

**Workplace:** on_site

**Department:** Guest Services

## Description

At Fetch, our Guest Experience team is the first voice our guests hear—and in many cases, the most important one.

We are looking for a high-energy, people-first communicator to join our Brandon team as a **Guest Experience Coordinator**. This role is based in our centralized phone team and is ideal for someone who thrives in a fast-paced environment, loves helping people, and can confidently guide conversations during both routine and high-stress situations.

This is not a quiet desk job—this is the front door to our hospital experience.

### What You’ll Do

-   Serve as the primary point of contact by phone for pet owners, referring veterinarians, and internal teams
-   Manage a high volume of inbound and outbound calls with professionalism, empathy, and efficiency
-   Help guide guests through next steps—whether that’s an ER visit, specialty appointment, or general questions
-   Provide clear, confident communication around wait times, services, and expectations
-   Support scheduling and coordination for specialty services
-   Triage calls appropriately and ensure urgent cases are escalated quickly

Deliver a consistent, warm, and polished guest experience on every interaction

### What We’re Looking For

-   An outgoing, dynamic personality—you bring energy to every conversation
-   Strong communication skills with the ability to build trust quickly over the phone
-   Comfortable handling high call volumes without losing attention to detail
-   Ability to stay calm, organized, and professional in high-pressure or emotional situations
-   A natural problem-solver who can think on their feet
-   Team-oriented mindset with a willingness to support others
-   Previous experience in a call center, healthcare, veterinary, or hospitality setting is a plus—but not required

### What Makes This Role Different?

You are:

-   The first impression of our hospital
-   A guide for pet owners during some of their most stressful moments

A key part of how we deliver world-class medicine with a personal, family-owned touch

### Why Fetch?

-   **Family-owned** specialty & emergency hospital group
-   Collaborative, supportive team environment
-   Opportunity to grow within Guest Services and hospital operations
-   A culture built on being competent, selfless, and dependable

## Requirements

-   Ability to manage **high call volume** consistently throughout the day (this is a phone-based role)
-   Excellent verbal communication skills with a **clear, confident, and professional phone presence**
-   Demonstrated ability to **multitask**—handling calls while navigating multiple systems and documenting in real time
-   Strong attention to detail and ability to **follow through accurately** on guest requests and instructions
-   Team-oriented mindset with the ability to collaborate across departments
-   Previous experience in a **call center, veterinary hospital, medical office, or hospitality environment** preferred
-   Experience with scheduling systems or practice management software (e.g., ezyVet or similar)

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Paid Family Leave (Maternity, Paternity)
-   Safe Harbor 401K with Company Match
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Personal)
-   Holiday Pay
-   Short Term & Long Term Disability
-   Employee Assistance Program (EAP)
-   Team Member Pet Discount
-   Continuing Education
-   Uniform Allowance
-   Tuition Reimbursement

## Apply

[Apply at Fetch Specialty & Emergency Veterinary Centers](https://apply.workable.com/fetch-veterinary/j/4AB382F51E/apply)

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