# Commercial Loan Servicing Software - System Support

> FICS, Inc. · Addison, United States · Full-time · Posted 2026-04-30

**Workplace:** on_site

**Department:** System Support

## Description

FICS, is on the lookout for a dynamic **Commercial Loan Servicing Software - System Support** member to join our team with commercial servicing escrow administration, commercial servicing asset management, commercial servicing investor reporting and/or IRS reporting experience to help our customers get the most out of our **commercial mortgage loan servicing software** to **service commercial loans** on a daily basis. 

Being a Commercial Servicing System Support member is a customer-centric role where you’ll be the first point of contact for high-quality **commercial mortgage loan servicing** system support — helping clients simplify complex workflows and keep their operations running smoothly. Your guidance directly influences our customers’ efficiency and success. You’ll not only support users by phone and email in a fast-paced environment, but will also **train customers** on FICS’ proprietary software, **deliver regular product webinars**, **present sessions** at our Annual Users’ Conference, and partner with internal teams to **test new and enhanced functionality** as part of our quality assurance process.

## Requirements

**What you bring:**

-   **1-2 years of experience as a commercial mortgage loan servicer.**
-   A **solid understanding of commercial mortgage loan servicing**. Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
-   Exceptional **verbal and written communication skills** are a must.
-   Excellent **interpersonal and presentation skills**, as well as **an eagerness to learn.**
-   **Technical proficiency** in learning robust software systems.
-   Natural **problem-solving** skills.
-   **Ability to travel** across the U.S., when needed.

## Benefits

At FICS, we put our **Family of Customers** first—and we’ve delivered meaningful competitive advantages to commercial servicers nationwide for **40+ years**. If you enjoy solving problems, building relationships, and helping customers succeed, you’ll fit right in.

Find out what it’s like to be an FICS team member at: [www.FICS.com/about-us/life-at-fics](http://www.FICS.com/about-us/life-at-fics) and view some highlighted benefits and perks at [www.FICS.com/about-us/employment](http://www.FICS.com/about-us/employment)

Apply today to join the FICS Commercial Servicer System Support team!

## Apply

[Apply at FICS, Inc.](https://apply.workable.com/fics-inc-1/j/C47E32EC99/apply)

---
Powered by [Workable](https://www.workable.com)