# Web Applications System Support

> FICS, Inc. · Addison, United States · Full-time · Posted 2026-07-09

**Workplace:** on_site

## Description

FICS® is searching for an enthusiastic **web applications software system support team member to join its FICS Team** of employees who support its customers.

A System Support team member at FICS is the first in line to provide high-quality **web applications** system support, to help **disentangle the mortgage process** for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

**System Support team members** communicate with customers **via phone calls and email** in a fast-paced environment, **train FICS customers** to use the FICS software, **perform FICS product webinars** and **conference presentations**, and are the first in line in the collaborative process of **testing the FICS software** for quality assurance.

## Requirements

**What you bring:**

-   At least **1-2 years of experience in web application support** or other equivalent support experience.
-   A **solid understanding of web application support best practices** such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
-   **Knowledge of testing web applications** for quality and ease of use.
-   Basic **understanding of the most popular browsers** and using an analytical approach in crafting testing scenarios.
-   Exceptional **verbal and written communication skills**.
-   Excellent **interpersonal and presentation skills**, as well as **an eagerness to learn.**
-   Valid Texas Driver License and Vehicle Liability Insurance

## Benefits

**FICS**® **puts its Family of Customers first** and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base **for 40 years and counting**.

Find out what it’s like to be an FICS® Family member at our Life at FICS page: [fics.com/about-us/life-at-fics/](http://www.fics.com/about-us/life-at-fics/)

## Apply

[Apply at FICS, Inc.](https://apply.workable.com/fics-inc-1/j/EC5BA8E2E9/apply)

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