# Alarm Service Job Completion & Billing Coordinator

> Firetrol Protection Systems · Oklahoma City, United States · Full-time · Posted 2026-09-02

**Workplace:** on_site

**Department:** Administration

## Description

Firetrol Protection Systems is seeking an organized and dependable **Alarm Service Job Completion & Billing Coordinator** to support our Alarm Service Department.

This position works closely with our service technicians, scheduling coordinator, warehouse, and customers to ensure service calls are properly documented, completed, and released for billing.

**Key Responsibilities:**

-   Review completed service tickets and technician timecards.
-   Verify labor, materials, purchase orders, pricing, and customer authorizations.
-   Ensure technician documentation is complete and accurate.
-   Track incomplete service calls and determine what is needed to complete the work.
-   Order and track materials needed for return service visits.
-   Monitor open and aging service tickets and help keep jobs moving toward completion.
-   Prepare standard service pricing and minor repair quotes.
-   Release completed service tickets for billing.
-   Communicate with technicians and customers regarding job status and follow-up needs.
-   Coordinate closely with the Alarm Service Scheduling & Customer Service Coordinator.
-   Maintain accurate job information within ServiceTrade.

The position owns the service process once the initial work is completed, including parts and authorization follow-up, documentation review, and releasing the job for billing.

## Requirements

-   Strong organizational and follow-up skills.
-   Excellent communication and customer service skills.
-   Attention to detail and accuracy.
-   Ability to manage multiple open service jobs and priorities.
-   Comfortable working with technicians and understanding basic technical service information.
-   Experience with service coordination, billing, fire alarm/security systems, or a related service industry is preferred.
-   ServiceTrade experience is a plus.

## Benefits

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting. Additionally, sponsors training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.

## Apply

[Apply at Firetrol Protection Systems](https://apply.workable.com/firetrol/j/3B1E39B3A8/apply)

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