# Support Technician (Core)

> First Focus · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-06-10

**Workplace:** hybrid

**Department:** Support

## Description

-   You’ve been grinding remote tickets for years.
-   You’ve mastered the queue.
-   You’ve soloed Exchange.
-   You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

🏢 We’re **First Focus - Australia’s top MSP (Cloud Tango says so, 8 years running)**. With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

**This isn’t just another support role. It’s a chance to:**

-     Work across desktop, servers, firewalls, cloud infra, and cool AI tools
-     Train like a beast - 10 paid training days, certs = pay rise
-     Join a team of smart humans who actually care about tech (and each other)
-    Escape the script - solve real problems, not just reset passwords and reboot printer

**What You’ll Be Doing**

-   Slaying tickets across Microsoft AD, Azure, M365, and Exchange
-   Troubleshooting desktops, servers, firewalls, and networks like a boss
-   Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
-   Jumping into project deployments when things get spicy
-   Collaborating with senior engineers to keep environments clean, lean, and mean
-   Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

## Requirements

**What You’ll Bring**

-   3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up
-   Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard
-   Microsoft 365 and Active Directory? You speak fluent admin
-   A solid grip on Windows Server, Exchange, and networking - because you’ve seen what happens when DHCP goes rogue
-   **Written and spoken English so clear, even the trickiest ticket feels understood**
-   Basic knowledge or hands-on experience with AI tools, prompt engineering, workflows, or automation platforms such as Claude, Hatz, Copilot & ChatGPT.
-   Ability to identify repeated issues, incident patterns, and recurring ticket themes that may be suitable for automation.
-   Comfortable calling out opportunities where AI, automation, or process improvement could reduce manual effort.
-   Strong problem-solving mindset with the ability to think beyond resolving individual tickets.
-   Willingness to learn and work with internal teams to help shape automation and AI-driven support improvements.
-   A calm head, sharp eye, and a love for clean documentation - compliance is your middle name
-   Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
-   **Oh, and did we mention written and spoken English, 'cause that's a must have!**

## Benefits

**What You’ll Get**

-   💼 Competitive salary and benefits
-   🩺 HMO coverage from day one—including one dependent
-   🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counselors
-   📆 25 paid leave days annually
-   📚 ‘Never Stop Growing’ culture—training, certifications, and career development
-   💰Php 20,000 Employee Referral Program
-   🎉Social events, EOFY and Christmas celebrations
-   🏡 Hybrid work setup in Ortigas or Alabang

**Neurodiverse? We’ve Got You.**  
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

## Apply

[Apply at First Focus](https://apply.workable.com/first-focus/j/087FC02223/apply)

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