# Technical Delivery Manager > First Focus · Mascot, Australia (Hybrid) · Full-time · Posted 2026-03-27 **Salary:** AUD 150,000–170,000 **Workplace:** hybrid **Department:** Technology ## Description ### Let’s be honest for a second… You’ve probably seen a few “Delivery Manager” roles that quietly expect you to still be the smartest technical person in the room. This isn’t one of those. This is a **people-first delivery leadership role**, where your success comes from building and steering a high-performing team across **development, SharePoint, and AI**, aligning delivery with the business, and making sure work lands the way it’s meant to (without relying on late-night heroics). You’ll still understand the tech, but your real job is getting the best out of people, creating clarity, and keeping delivery moving forward when things inevitably get messy. ### About First Focus First Focus is Australia’s leading mid-market MSP, with over 15 years of consistent growth and a team of 360+ legends across Australia, New Zealand, and the Philippines. We’re known for doing things a little differently, less red tape, more trust; less politics, more progress. People here are informed, aligned, supported, and actually rewarded for doing great work. We take our values seriously, especially **Win Together**, because delivery only works when everyone’s pulling in the same direction. You’ll see what we mean pretty quickly: [https://www.firstfocus.com.au/about-us/](https://www.firstfocus.com.au/about-us/) ### Why this role is worth your time - You’ll lead a **multidisciplinary team** (dev, SharePoint, AI), with a clear focus on performance, growth, and accountability - You’ll have real influence over **how delivery is done**, not just tracked - You’ll help shape **AI initiatives that actually get used**, not just talked about - You’ll work closely with PMs and consultants to create alignment, not friction - You’ll build a team culture where people know what good looks like, and actually hit it - You’ll still stay close to the work, but you won’t be expected to be the deepest technical expert in the room - You’ll lead a team that's big enough to matter, small enough to know everyone’s name ### What you’ll be doing - Leading, mentoring, and developing a team of developers, SharePoint engineers, and AI specialists - Creating clarity around priorities, expectations, and what “good delivery” actually looks like - Running regular 1:1s, performance reviews, and career planning (yes, the meaningful kind) - Partnering with Project Managers, Consultants, and the PMO to keep delivery on track - Translating high-level requirements into clear, actionable work for your team - Managing capacity, resourcing, and priorities across multiple workstreams - Identifying risks early and removing blockers before they become “urgent” - Ensuring consistent delivery standards, documentation, and quality across outputs - Supporting the translation of requirements into actionable work, without needing to do the work yourself - Driving practical AI outcomes that integrate into real-world service delivery ## Requirements ### What you’ll bring - 5+ years’ experience leading technical teams in a delivery-focused environment - Proven experience managing multidisciplinary teams (dev, platform, or similar) - Strong operational and delivery management capability - Experience working alongside PMs, consultants, and structured PMO environments - Excellent communication skills, you can translate between tech, business, and humans - A calm, pragmatic approach to problem solving (no drama, just solutions) **Nice to have:** - MSP or services-based environment experience - Familiarity with Microsoft 365 or SharePoint ecosystems - Exposure to AI, automation, or workflow platforms - Understanding of modern development and delivery practices (without needing to be hands-on) ### What success looks like - A high-performing, engaged team that knows what’s expected and delivers consistently - Projects delivered on time, to scope, without last-minute heroics - Strong collaboration between consultants, PMs, and technical teams - A team that’s engaged, accountable, and actually enjoys working together - Clear visibility across delivery, risks, and capacity - AI and platform initiatives that deliver practical value, not just good intentions ## Benefits - Competitive salary package including **$170,000 + other benefits** - Free access to Uprise, including 1:1 coaching with psychologists or counsellors - Flexible working for real work-life balance - “Never Stop Growing”: 10 paid study days per year, exam fees covered, pay rises for certs (conditions apply) - Weekly internal training and a full learning library - FastTrack mentoring program - MAD (Making a Difference) Council for equality, charity, and environment initiatives - Tesla company car option (yes, really, but conditions apply) - Regular social events and a genuinely great team culture ### The important bit First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. ### Ready to apply? If you’re the kind of person who likes bringing order to complexity, building strong teams, and delivering work that actually lands, we’d love to hear from you. ## Apply [Apply at First Focus](https://apply.workable.com/first-focus/j/6E6DA4C348/apply) --- Powered by [Workable](https://www.workable.com)