# Customer Onboarding & Engagement Specialist (Tech Tools) - Guadalajara MX

> FlexTal Staffing LLC · Guadalajara, Mexico (Hybrid) · — · Posted 2026-04-16

**Workplace:** hybrid

## Description

MezTal is partnering with a fast-growing U.S.-based company in the **Senior Living Technology space**, focused on improving the lives of older adults through innovative and immersive digital experiences.

We are seeking a **Customer Onboarding & Engagement Specialist** who will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection of **training, relationship building, and customer engagement**.

The ideal candidate is a **strong communicator, highly empathetic, and passionate about helping others**, with the ability to guide customers through new technology in a clear, supportive, and engaging way.

### **Key Responsibilities**

### **Customer Onboarding & Training**

-   Lead virtual onboarding sessions, guiding new partners through platform setup and usage.
-   Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels.
-   Ensure customers feel confident and supported when adopting new technology.
-   Develop and continuously improve training materials, guides, and processes.

### **Customer Engagement & Re-engagement**

-   Proactively reach out to partners who are not actively using the platform.
-   Re-engage customers by understanding their needs and demonstrating the value of the product.
-   Conduct retraining sessions and provide ongoing support to drive adoption and usage.
-   Build strong, trust-based relationships with customers through consistent communication.

### **Customer Support & Experience**

-   Act as a primary point of contact for customer questions and challenges.
-   Provide thoughtful, patient, and solution-oriented support.
-   Handle sensitive or frustrated customers with empathy and professionalism.
-   Ensure a positive and impactful customer experience at every interaction.

### **Operations & Process Management**

-   Maintain accurate records of customer interactions using CRM tools.
-   Track onboarding progress, engagement metrics, and usage data.
-   Prioritize tasks effectively and manage multiple accounts and schedules.
-   Identify opportunities to improve onboarding processes and customer experience.

## Requirements

### **What We’re Looking For**

### **Core Competencies**

-   **Exceptional communication skills (English required):** Clear, friendly, and confident when explaining concepts.
-   **High empathy and emotional intelligence:** Ability to connect with diverse audiences, including non-technical users.
-   **Training & facilitation mindset:** Comfortable teaching, guiding, and adapting to different learning styles.
-   **Customer-first approach:** Strong commitment to helping customers succeed and solving problems end-to-end.
-   **Relationship-building skills:** Ability to create trust and maintain long-term engagement with partners.
-   **Strong organization and attention to detail:** Comfortable managing multiple priorities and processes.

### **Preferred Qualifications**

-   Experience in **customer onboarding, customer success, training, or client-facing roles**.
-   Background in **SaaS, technology, or digital platforms (**Preferred**)**.
-   Experience working with **CRM tools** (e.g., HubSpot, Salesforce).
-   Exposure to **senior living, healthcare, or service-oriented environments** is a plus.
-   Experience in **fast-paced or startup environments** is a plus.

### **What Makes This Role Unique**

-   Opportunity to make a **meaningful impact on the lives of older adults**.
-   A role that combines **people skills, training, and technology**.
-   Exposure to a **growing and innovative industry**.
-   Collaborative and mission-driven work environment.

### **Important Note**

This role is supported by a **government-backed program**. While the position is expected to remain stable, it is important to note that funding changes could potentially impact the role in the future. Transparency is a key value for our client.

## Benefits

-   **Monthly salary:** MXN 25,000 gross per month before taxes.
    

-   **Christmas Bonus**: 30 days, to be paid in December.

-   **Major Medical Expense Insurance**: Coverage up to $20,000,000.00 MXN.
-   **Minor Medical Insurance**: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
-   **Dental Insurance**: Always smile with confidence!
-   **Life Insurance**: (Death and MXN Disability)
-   **Vacation Days**: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + **Floating Holidays**: 3 floating holidays in addition to the 7 official holidays in Mexico.
-   **Cell Phone Reimbursement & Transportation Subsidy.**
-   **Hybrid Scheme**: Enjoy the best of both worlds, remote and in-office work.
-   **Multicultural Exposure**: Work with operations within Mexico and United States.
-   **MezTal Internal Events**: Strike a healthy balance between your professional and personal goals.
-   **Exclusive Discounts**: Benefits with different companies for being part of MezTal.
-   **Academic Agreements**: Access to national universities and language schools.

## Apply

[Apply at FlexTal Staffing LLC](https://apply.workable.com/flextal-staffing-llc/j/C763027759/apply)

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