# Technical Support Specialist Intern

> Facilities Management Express · Columbus, United States (Remote) · Temporary · Posted 2026-05-28

**Workplace:** remote

**Department:** Customer Success

## Description

Are you passionate about sharpening your technical skills? Do you have a knack for problem-solving?  Do you enjoy working with software to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!

The _Technical Support Specialist Intern_ is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class Customer Success, which has earned us a 98% customer satisfaction rating! A Technical Support Specialist Intern demonstrates excellent communication skills, strong technical aptitude, and high attention to detail. You’ll be the go-to person for enabling customer integrations for an upcoming project. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. 

**Responsibilities:**

**As the Technical Support Specialist Intern, you will:**

-   Configure integrations via 3rd party software
-   Manage projects end to end
-   Manage customer communication about projects
-   Keep management informed of progress

## Requirements

**Preferred Experience & Qualities:**

**What are we looking for in this role?**

-   Tech-savvy and motivated to learn a new product quickly
-   Basic understanding of Prismatic, Azure Table Storage, or similar platform
-   Moderate knowledge of REST APIs
-   Provide exceptional customer service for integration troubleshooting issues
-   Adhere to SLAs set for the project
-   Maintain a high level of customer satisfaction through professional and courteous service
-   Work closely with the Manager, Support Services to adhere to project goals and timeline
-   Work cross-functionally across Customer Success Support and Retention teams, as well as with the Engineering team
-   Able to work up to 20 hours/week
-   Can start immediately and be available through August 1

## Benefits

**Life at FMX:**

-   **You’ll make a big impact:** You’ll have significant influence over the direction of our product and the future of our company.
-   **Flexible Schedule:** We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
-   **You can wear jeans and tees:** Feel free to keep it casual, we do.  
-   **You’ll enjoy a collaborative culture and a close-knit team:** We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 

**Compensation:**

-   The hourly wage for this position is expected to be $30/hr. 

**Company:**

 FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: [https://www.gofmx.com/](https://www.gofmx.com/)

**Note:** All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.

## Apply

[Apply at Facilities Management Express](https://apply.workable.com/fmx/j/9C1BB88EE3/apply)

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