# Billing Analyst

> Focus Group · Shoreham-by-Sea, United Kingdom (Hybrid) · Full-time · Posted 2026-05-20

**Salary:** GBP 25,000–27,000

**Workplace:** hybrid

**Department:** Operations

## Description

**Mobile Billing Specialist**

Shoreham-by-Sea (2 days per week in office)  
Full-time | Permanent

### **About the Role**

We’re looking for a highly organised and detail-driven **Mobile Billing Specialist** to join our growing team. This role sits at the heart of the mobile operation, co-managing day-to-day billing activities across internal and external systems.

Working in a fast-paced environment, you’ll collaborate closely with account managers, provisioning teams, suppliers, and wider billing teams to ensure billing accuracy, efficiency, and continuous improvement. This is a fantastic opportunity to build deep expertise across billing systems, supplier management, and cross-functional operations.

### **Key Responsibilities**

-   Manage and respond to queries within the billing mailbox, ensuring timely and professional communication
-   Perform weekly bill run checks, identifying and resolving issues such as unallocated usage, missing services, and incorrect data
-   Review Profit & Loss accounts to identify billing anomalies, rating errors, and revenue opportunities
-   Support the monthly billing cycle, ensuring all supplier files are processed, services allocated, and products correctly mapped
-   Manage tariffs and bolt-ons, including creating new tariff sets and retiring legacy ones
-   Work closely with internal stakeholders and external suppliers to resolve billing queries and discrepancies
-   Support billing migrations linked to mergers and acquisitions activity
-   Verify supplier billing accuracy and raise/chase credits where needed
-   Ensure adherence to regulatory and compliance requirements
-   Suggest and implement process improvements to enhance efficiency and accuracy
-   Assist with ad-hoc billing projects as required

## Requirements

-   Strong ability to prioritise and manage a busy workload with competing deadlines
-   Excellent organisation and time management skills
-   Confident communicator, both written and verbal
-   Highly analytical with exceptional attention to detail
-   Ability to work independently and make sound decisions
-   Strong Excel skills, including **VLOOKUPs and Pivot Tables**
-   Reliable, punctual, and proactive approach

### **Desirable Skills**

-   Previous experience in a billing role
-   Experience within the mobile or telecoms industry
-   Familiarity with billing platforms or CRM/database systems
-   Experience working with internal and external billing systems

## Benefits

### **Why Join Us?**

-   Work in a fast-paced, collaborative environment
-   Develop specialist knowledge across mobile billing and telecoms
-   Be part of a team driving continuous improvement and innovation
-   Hybrid working with **2 days per week in our Shoreham office**

## Apply

[Apply at Focus Group](https://apply.workable.com/focus-group/j/1593BF17BF/apply)

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