# Client Relations Specialist - Colombia

> FP Markets · Colombia (Remote) · Full-time · Posted 2026-05-05

**Workplace:** remote

**Department:** Customer Experience

## Description

**FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Client Relations Specialist - Spanish Speaker** in Colombia (remote).

We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners in LATAM. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.

**Reporting to:** Regional Director

**Responsibilities**:

-   Serve as the primary contact for client inquiries via phone, email and messaging platforms
-   Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms)
-   Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction
-   Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner
-   Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities
-   Collect and report client feedback to help improve products, services, and support processes
-   Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry

**Candidate profile:**

-   **1–3+ years** of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry
-   Native **Spanish** speaking and excellent communication skills in **English** (written and verbal)
-   Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets
-   Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam
-   High attention to detail, especially in handling sensitive client information
-   Comfortable working in a fast-paced, performance-driven environment
-   Ability to work flexible shifts, including evenings or weekends, if required

**Our offer:**

-   Welcoming, young and multicultural team with approachable leadership
-   Ability to contribute to dynamic business at a growth phase
-   High level of autonomy, support of ideas and putting your expertise into the best practices for the company
-   Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
-   Competitive remuneration, regular salary reviews and performance-based incentive schemes
-   Vibrant company life: from team activities to global celebrations
-   Visa and work permit support if required
-   Fully remote work with provision of a laptop or reimbursement for equipment   
    

**Journey to FP Markets:**

-   Interview with HR (30 - 45 min) to assess match to our culture
-   Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

## Apply

[Apply at FP Markets](https://apply.workable.com/fpmarkets/j/0707D0AB41/apply)

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