# Customer Support Specialist

> FP Markets · Sydney, Australia · Full-time · Posted 2026-10-06

**Workplace:** on_site

**Department:** Customer Experience

## Description

**FP Markets Group of Companies** is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time **Customer Support Specialist** in our Sydney office - a certified **Great Place to Work®**.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: General Manager

**Responsibilities:**

-   Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
-   Educating clients on how to use the Company’s website and trading platforms
-   Communicating with clients regarding the company’s products and services via telephone, email and live chat
-   Assisting other departments

**Candidate Profile:**

-   Computer literacy with excellent working knowledge of Microsoft Office applications
-   Knowledge and experience in FX, CFD industry will be considered advantageous
-   A team player with excellent communication skills
-   Fluency in English is essential
-   Knowledge of additional language will be an advantage but not essential
-   Ability to work on public holidays

**Our offer:**

-   Welcoming, young and multicultural team with approachable leadership
-   Ability to contribute to dynamic business at a growth phase
-   High level of autonomy, support of ideas and putting your expertise into the best practices for the company
-   Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
-   Competitive remuneration, regular salary reviews and performance-based incentive schemes
-   Vibrant company life: from team activities to global celebrations
-   Free access to multiple sports and wellness facilities across the country
-   A day off on your Birthday

**Journey to FP Markets:**

-   Interview with People Function member (30 - 45 min) to assess match to our culture
-   Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!

## Apply

[Apply at FP Markets](https://apply.workable.com/fpmarkets/j/21B636CF17/apply)

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