# Head of Technology Operations > FP Markets · Limassol, Cyprus · Full-time · Posted 2026-09-22 **Workplace:** on_site **Department:** IT ## Description **FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Head of Technology Operation in our Cyprus office - a certified Great Place to Work®.** You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership. **Reporting to: CTO** **Responsibilities:** - Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations - Ensure the reliable day-to-day operation, availability and support of business-critical technology services - Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment - Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions - Drive continuous improvements in incident management, service reliability, recovery and operational resilience - Ensure robust backup, recovery and business continuity procedures are established and regularly tested - Oversee operational changes and release readiness, ensuring that environments, monitoring, support, rollback procedures and handovers are in place before releases - Oversee application support activities, including issue triage, diagnosis, authorised workarounds and escalation to Engineering and Product teams where required - Support and deliver authorised technology and security-related operational initiatives, working closely with Information Security and Technology Risk - Ensure operational security actions are properly assigned, tracked and completed with appropriate evidence - Work closely with Engineering, Product, Data, Risk, Dealing and other business stakeholders to ensure effective technology service delivery - Manage technology suppliers and service providers, including performance, costs, renewals and service quality - Manage delegated technology budgets and maintain visibility over operational expenditure - Lead, develop and mentor Technology Operations managers and specialists, including workforce planning, recruitment, succession planning and knowledge transfer - Establish and monitor operational KPIs, service targets and improvement plans, providing regular reporting to the CTO - Identify operational risks, capacity constraints, dependencies and service gaps, and ensure timely escalation and resolution - Drive the successful onboarding and operational handover of new technology services **Candidate profile:** - Proven experience leading multiple Technology Operations teams, technology managers or substantial technology service providers - Strong experience managing business-critical technology services in a high-availability environment - Demonstrated success improving **service reliability, incident management, operational support, recovery and change management** - Solid technical understanding of: - Cloud and infrastructure - IT operations and workplace technology - Identity and access management - Monitoring and observability - Database reliability - Application support - Trading platforms and/or other business-critical systems - Experience establishing clear service ownership, operational processes and effective service handovers - Experience working with Information Security / Technology Risk teams and delivering security remediation activities - Strong experience in people leadership, including managing managers, building teams, workforce planning and succession planning - Experience managing technology budgets, suppliers and third-party service providers - Strong understanding of incident response, business continuity, disaster recovery and operational resilience - Excellent stakeholder-management and communication skills, with the ability to work effectively with both technical and business leadership - Strong analytical and problem-solving skills, with a structured and hands-on approach to operational challenges - Ability to work **full-time from our Limassol, Cyprus office (Hybrid model after probation)** **Nice to Have** - Experience within **financial services, fintech, brokerage or another highly regulated environment**. - Experience supporting **trading platforms** or other high-volume, business-critical technology environments - Experience with **CRM and business systems engineering/integrations** - Experience managing technology operations across multiple regions - Previous experience establishing, scaling or restructuring a Technology Operations function **Our offer:** - A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to a dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches - Free access to multiple sports and wellness facilities across the country - Free company-provided parking - Medical insurance and pension fund after probation period - A gift and a day off on your Birthday - Visa and work permit support if required **Journey to FP Markets:** - Interview with HR (30 - 45 min) - Technical interview with the CTO (1 h) Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment! ## Apply [Apply at FP Markets](https://apply.workable.com/fpmarkets/j/F63AF78679/apply) --- Powered by [Workable](https://www.workable.com)