# Customer Success Manager

> Freelance Latin America · Venezuela, Bolivarian Republic of (Remote) · Full-time · Posted 2026-04-14

**Salary:** USD 9,600–10,800

**Workplace:** remote

**Department:** Administrative

## Description

We are seeking a proactive and highly organized Customer Success Manager to oversee client projects from post-sale through final delivery. This role focuses on ensuring a smooth, well-communicated experience while coordinating across multiple stages of production and installation.

You’ll play a key role in keeping projects on track, managing client expectations, and ensuring timely completion of all milestones.

### **Duties / Tasks to perform**

-   Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
-   Collect and organize required documentation such as logos, surveys, and approvals
-   Submit permit applications and track approvals with relevant authorities
-   Coordinate and communicate production and installation timelines
-   Serve as the main point of contact for client inquiries, updates, and issue resolution
-   Monitor project progress to ensure completion within a 4–6 week timeframe
-   Confirm project completion, including documentation and photos
-   Support final payment collection and project closure

## Requirements

-   Strong English communication skills (written and verbal)
-   Proven ability to manage multiple projects and deadlines simultaneously
-   Excellent organization, documentation, and follow-up skills
-   Strong client-facing communication and expectation management
-   Ability to work collaboratively while maintaining ownership of tasks
-   High sense of urgency, problem-solving mindset, and attention to detail
-   Experience with CRM or project management tools (e.g., ShopVox or similar)
-   Ability to understand basic plans, drawings, or specifications
-   Familiarity with permitting processes or construction workflows (preferred)
-   Basic understanding of signage, fabrication, or installation processes (a plus)  
      
    **Schedule & availability**  
    Monday through Friday, 7:00 AM – 4:00 PM (GMT -5:00) Eastern Time (US & Canada)  
      
    **Application process  
    **Qualified candidates will be contacted for an initial screening, followed by an interview stage.

## Benefits

-   Fully remote work environment

-   Stable, long-term collaboration
-   Clear scope of responsibilities and structured workflows
-   Training and onboarding support
-   Opportunity to work with international teams
-   Exposure to modern tools and professional processes
-   Supportive and collaborative work culture
-   Opportunity for skill development and career growth

### 📌 **Before You Apply, Please Read:**

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.  
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.  
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.  
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.  
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.  
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?  
Apply only if you are ready to commit, learn, and take ownership of your role.

## Apply

[Apply at Freelance Latin America](https://apply.workable.com/freelance-latin-america/j/15F61CC5DF/apply)

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