# Tier 3 Technician

> Freelance Latin America · Venezuela, Bolivarian Republic of (Remote) · Full-time · Posted 2026-05-07

**Workplace:** remote

**Department:** IT

## Description

We are looking for a senior-level IT Support Specialist to support a U.S.-based IT services environment. This role is ideal for a highly technical, client-facing professional with strong MSP readiness, excellent English communication, and the ability to troubleshoot complex issues across cloud, network, security, and server environments.

### Duties / Task to perform

-   Provide advanced Level 3 technical troubleshooting for client environments.
-   Support and administer Office 365, Google Workspace, and AWS environments.
-   Troubleshoot Windows, Linux, macOS, and Windows Server issues.
-   Manage networking issues, including IP addressing, DNS, email filtering, and security tools.
-   Support backup, firewall, virtualization, and endpoint security tools.
-   Use automation and scripting to improve workflows and resolve recurring issues.
-   Document troubleshooting steps, resolutions, and internal processes clearly.
-   Communicate with users and internal teams through email and Microsoft Teams.
-   Learn client environments, internal workflows, HaloPSA, and escalation processes.
-   Resolve tickets in a timely manner aligned with SLA expectations.

## Requirements

-   Strong senior-level L3 technical troubleshooting background.
-   MSP experience highly preferred.
-   Experience administering Office 365, Google Workspace, and AWS.
-   Strong knowledge of Windows, Linux, macOS, and Windows Server support.
-   Networking knowledge, including IP addressing, DNS, and related troubleshooting.
-   Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms.
-   Automation or scripting experience.
-   Excellent customer service skills in a client-facing environment.
-   Strong documentation and ticket management discipline.
-   Professional English fluency.
-   Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
-   Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environment.

**Schedule & availability: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, Bogotá, Lima**

## Benefits

-   Fully remote work environment

-   Stable, long-term collaboration
-   Clear scope of responsibilities and structured workflows
-   Training and onboarding support
-   Opportunity to work with international teams
-   Exposure to modern tools and professional processes
-   Supportive and collaborative work culture
-   Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.  
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.  
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.  
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.  
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.  
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?  
Apply only if you are ready to commit, learn, and take ownership of your role.

## Apply

[Apply at Freelance Latin America](https://apply.workable.com/freelance-latin-america/j/3575656F90/apply)

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