# IT Support Level 3

> Freelance Latin America · Venezuela, Bolivarian Republic of (Remote) · Full-time · Posted 2026-07-07

**Workplace:** remote

**Department:** IT

## Description

We are seeking an experienced **IT Support Level 3** professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.

### Duties / Tasks to Perform

-   Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.
-   Install, configure, and maintain Windows Server and other server platforms.
-   Develop and maintain automation scripts using programming languages to streamline IT operations.
-   Analyze and compare IT solutions to recommend the best technologies for customer environments.
-   Optimize and scale hardware and software infrastructure.
-   Install, configure, and maintain email services, DNS, and related network services.
-   Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
-   Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto.
-   Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.
-   Create and maintain technical documentation and knowledge base articles using documentation platforms.
-   Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.
-   Deliver exceptional customer service while resolving technical issues efficiently.
-   Continuously evaluate and improve existing systems, applications, and IT services.

## Requirements

-   Proven experience providing Level 3 IT support in complex technical environments.
-   Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS.
-   Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems.
-   Experience with remote software deployment and endpoint management.
-   Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration.
-   Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms.
-   Strong knowledge of cloud infrastructure and server administration.
-   Experience using scripting or programming languages to automate administrative tasks.
-   Experience working with ticketing systems and technical documentation platforms.
-   Excellent customer service, communication, and problem-solving skills.
-   Relevant technical certifications are highly valued.

**Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima**

## Benefits

-   Fully remote work environment
-   Stable, long-term collaboration
-   Clear scope of responsibilities and structured workflows
-   Training and onboarding support
-   Opportunity to work with international teams
-   Exposure to modern tools and professional processes
-   Supportive and collaborative work culture
-   Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.

## Apply

[Apply at Freelance Latin America](https://apply.workable.com/freelance-latin-america/j/5F8D1AACB6/apply)

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