# IT Level 2

> Freelance Latin America · Maracaibo, Venezuela, Bolivarian Republic of · Full-time · Posted 2026-04-21

**Workplace:** on_site

**Department:** IT

## Description

We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.

### Duties / Task to perform

-   Handle escalated service tickets from Level 1 technicians
-   Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments
-   Support Azure Virtual Desktop environments, including host pools and session hosts
-   Assist with infrastructure projects, migrations, and deployments under Level 3 guidance
-   Execute project-related tasks following documented runbooks and playbooks
-   Deploy cybersecurity tools and maintain baseline configurations
-   Document all work, solutions, and processes for knowledge sharing and ongoing support

## Requirements

-   Strong experience with Windows Server (Active Directory, GPO, DNS, DHCP)
-   Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
-   Experience with Entra ID (Conditional Access, MFA)
-   Basic administration knowledge of Microsoft Azure
-   Hands-on experience with Azure Virtual Desktop (AVD) environments
-   Solid networking knowledge (firewalls, VPNs, VLANs, Meraki)
-   Experience with tools such as ConnectWise Manage, Hudu, ImmyBot, and NinjaOne
-   MSP (Managed Service Provider) experience strongly preferred
-   Strong troubleshooting and problem-solving skills
-   Ability to follow structured workflows, runbooks, and documentation standards

### Schedule & availability

Monday through Friday, 8:00 AM to 5:00 PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima

## Benefits

-   Fully remote work environment
-   Stable, long-term collaboration
-   Clear scope of responsibilities and structured workflows
-   Training and onboarding support
-   Opportunity to work with international teams
-   Exposure to modern tools and professional processes
-   Supportive and collaborative work culture
-   Opportunity for skill development and career growth

## Apply

[Apply at Freelance Latin America](https://apply.workable.com/freelance-latin-america/j/F46B592678/apply)

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