# Payments Analyst

> Freelancer.com · Taguig, Philippines · Full-time · Posted 2026-06-08

**Workplace:** on_site

**Department:** Escrow

## Description

### Payment Operations Excellence

-   Own the operational performance of the payment lifecycle including funding (AR), disbursement (AP), settlement, reconciliation, chargebacks, returns, and exception handling
-   Review and resolve high volumes of payment processing tasks quickly and accurately while ensuring operational accuracy and compliance.
-   Improve transaction success rates and reduce friction in buyer and seller funding flows.
-   Analyze and resolve a range of payment processing issues, from simple inquiries to complex transaction exceptions.
-   Implement and recommend operational controls that scale with transaction volume while maintaining regulatory integrity.
-   Assist in developing and monitoring operational SLAs and payment performance dashboards.

### Customer & Transaction Support

-   Contact customers as needed to provide updates on their payments while delivering excellent customer support.
-   Clearly explain payment processes, transaction statuses, and resolutions to users.
-   Provide timely assistance for payment-related issues including funding failures, payout delays, reconciliation questions, and transaction disputes.

### Banking & Payment Partner Coordination

-   Coordinate with internal teams and external banking partners to resolve payment concerns and transaction issues.
-   Support the management of relationships with payment processors, payout providers, card networks, and alternative payment method providers.
-   Assist in evaluating and supporting the onboarding of new payment methods to increase geographic coverage and payment success rates.
-   Help ensure redundancy and reliability across payment corridors and providers.

### Regulatory & Compliance Alignment

-   Partner with Compliance and Legal teams to support adherence to global regulatory frameworks including AML, KYC, and transaction traceability requirements.
-   Ensure payment operations follow applicable regulatory and scheme compliance standards.
-   Assist with operational audits, reporting requirements, and payment partner compliance processes.

### Risk, Fraud & Chargeback Support

-   Collaborate with Risk teams to monitor fraud signals and reduce payment-related losses.
-   Assist in managing chargeback cases and dispute resolution processes.
-   Support policies that balance strong transaction approval rates with appropriate risk controls.

### Payment Product & Process Improvements

-   Partner with Product and Engineering teams by providing operational feedback on payment features and infrastructure.
-   Contribute insights that improve funding methods, payout efficiency, and cross-border payment performance.
-   Recommend improvements to enhance daily payment operations and overall user payment experience.

## Requirements

-   Exceptional English communication skills, both written and verbal.
-   Ability to explain complex payment processes clearly and concisely.
-   Strong analytical and problem-solving skills with a high level of attention to detail.
-   Self-starter who is process-driven and capable of managing high volumes of transactional work.
-   Strong customer service mindset with the ability to support users in payment-related inquiries.
-   Ability to coordinate effectively with internal teams and external banking partners across global offices.
-   Must be flexible to work graveyard shifts, rotating schedules, weekends, overtime (as needed), and some holidays.
-   Familiarity with banking and payment processes such as ACH, wire transfers, card payments, or checks.

### Preferred Qualifications

-   1-3 years of experience in payments, fintech, banking, or regulated financial services.
-   Minimum 1 year of accounting exposure with practical understanding of ledgers (Dr./Cr.).
-   Experience managing or supporting full-cycle AP/AR workflows involving multi-party settlements or milestone-based payments.
-   Experience working in regulated environments involving client money or safeguarded funds.
-   Exposure to managing risk profiles for high-value transactions (e.g., marketplaces, real estate, escrow services).
-   Experience working in escrow, marketplace platforms, or trust-based financial products.
-   Experience in multi-currency or cross-border payment environments.

## Apply

[Apply at Freelancer.com](https://apply.workable.com/freelancer/j/9C5D372828/apply)

---
Powered by [Workable](https://www.workable.com)