# Loadshift Liaison Officer

> Freelancer.com · Taguig, Philippines · — · Posted 2026-05-25

**Workplace:** on_site

## Description

Job Description: 

With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will: 

Responsibilities: 

-   Provides exceptional customer service at all times 
-   Provides “First Call Resolution” as much possible 
-   Answers email & phone calls in a professional and timely manner 
-   Responds to support tickets in a professional and timely manner 
-   Promotes the features and benefits of using Loadshift 
-   Achieves maximum customer satisfaction at all times whilst working within the company guidelines 
-   Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies. 
-   Effectively articulates complex information to a variety of technical and non-technical users 
-   Incorporates changes in work practices in response to changes requested by management 
-   Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace 
-   Adheres to freelancer policies and procedures 
-   Actively contributes to team meetings and training sessions 
-   Offers suggestions for improvements 
-   Performs other duties as required

## Apply

[Apply at Freelancer.com](https://apply.workable.com/freelancer/j/B29B56EA7A/apply)

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