# IT Onsite Support Asia

> Fuku · Singapore, Singapore · Full-time · Posted 2026-02-12

**Workplace:** on_site

## Description

General Description  
IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem-solving abilities, multitasking capability, and computer proficiency.  
  
Key Features of the Position  
  
Essential Responsibilities and Duties:  
\- Provide second-line investigation and diagnosis for IT issues.  
\- Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.  
\- Escalate unresolved incidents/service requests within agreed timescales.  
\- Log relevant incident/service request details as per help desk procedures.  
\- Communicate with clients regarding incident progress.  
\- Troubleshoot and resolve PC incidents and/or VIP requests.  
\- Ensure tickets are updated at all times until issues are resolved.  
\- Liaise with clients, other IT support groups, and third-party providers as necessary.  
\- Coordinate with vendors for hardware repair.  
\- Perform staging of PCs and laptops.  
\- Carry out IMAC (Install, Move, Add, and Change) activities.  
\- Administer mobile phone requests (Corporate SIM card).  
\- Provide support for Markets (Trading) with their unique workstation setups and requirements.  
\- Support night desk staff who work outside standard office hours.  
\- Prepare video conferences upon request.  
\- Assist with special event coverage.  
\- Create and maintain documentation.  
  
Regulatory Responsibilities &/or Risk Management:  
\- Ensure ethical and compliant behavior within the area of responsibility by demonstrating appropriate values and behaviors, including but not limited to:  
\- Honesty and integrity  
\- Due care and diligence  
\- Fair dealing (treating customers fairly)  
\- Management of conflicts of interest  
\- Competence and continuous development  
\- Adequate risk management  
\- Compliance with applicable laws and regulations  
  
Skills Requirements of the Position  
  
Personal and Social:  
\- Strong oral and written communication skills, especially in English.  
\- Ability to analyze, interpret, and apply regulatory material and internal controls.  
\- Willingness to be on standby and available for ad-hoc work activities during off days or non-office hours to support IT-related activities.  
\- Excellent customer interface skills; proactive, independent, self-motivated, and able to work under pressure.  
\- Good interpersonal communication skills.  
  
Professional and Technical:  
\- 2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support.  
\- Possess an ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field of study.  
\- Proficient in using a variety of office software, specifically Word, Excel, PowerPoint, SharePoint, and Outlook.  
\- Ability to write technical support documentation is a plus.  
  
Reporting Line  
\- Functionally reports to Lead IT Onsite Support Asia.  
  
Further Information  
\- Region/Division: Asia Information Technology  
\- Location: Singapore

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/3AA331BE5D/apply)

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