# Japanese Bilingual Support - Operation Senior Associate N1 speaker

> Fuku · Manila, Philippines · Full-time · Posted 2026-07-28

**Workplace:** on_site

## Description

Who We Are:  
\- Hytech is a leading management consulting firm specializing in digital transformation for businesses in the Fintech industry.  
\- We operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.  
\- As a group company, we have a global network of brands, including Sunton Tech (Australia), Duotech (Singapore), International Connect Services, and Centerfield Business Solutions (Malaysia).  
  
Our Philippines Team:  
\- We work in the financial technology sector, supporting trading and investment companies with their operational needs.  
\- The organization is divided into two main divisions: operations and customer service.  
\- The Philippines team is an expansion of our teams in Taiwan and Malaysia, enabling us to handle global accounts and provide 24/7 coverage.  
  
What We Do:  
\- We operate at the intersection of business and technology, combining innovative thinking with deep industry knowledge.  
\- Our services include end-to-end data-driven solutions for cloud services, cyber-security, IT consultancy, and other support services.  
\- We provide management consulting, business and technological development, and bespoke solutions tailored to client needs and goals.  
  
The Role:  
\- Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.  
\- Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status.  
\- Verify documents submitted by clients on an hourly basis.  
\- Prepare and interpret reports and documentation with acceptable detail and accuracy.  
\- Attend company seminars and meet assessment targets to understand business functions and roles.  
\- Achieve quarterly KPI targets set by the Customer Support Manager.  
\- Perform other ad hoc tasks as assigned.  
  
Key Requirements:  
\- Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.  
\- Strong ability to work under pressure and adapt to fast-paced, multitasking environments.  
\- Quick-thinking with strong logical and analytical skills; able to identify issues and opportunities through data.  
\- Fast learner with strong self-learning ability, capable of efficiently acquiring necessary knowledge and tools.  
\- Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.  
\- Proactive, hardworking, with a positive attitude; willing to support others and collaborate well in a team.  
\- Prior experience in customer support or operations within the finance or IT industry is a strong plus.  
\- Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays, with compensatory time off as per company policy.  
  
What to Expect:  
\- Career Growth: Join a pioneering account and collaborate with dynamic individuals to achieve a fulfilling career.  
\- Competitive Salary: Earn a fair wage as a reward for a job well done.  
\- Positive Working Environment: Work in a motivating and stunning workplace where employees are proud to report to.  
\- Work-life Balance: We value employee wellness and ensure work brings joy and fulfillment.  
  
Company Perks:  
\- Convenient and travel-friendly office location.  
\- Non-taxable allowances for rice, medical, clothing, and laundry expenses.  
\- Complimentary coffee and snacks in the workplace.  
\- Employee referral program with incentives.  
\- Opportunities for career development and internal growth.  
\- Supportive and collaborative work environment.  
\- Team-building activities, company events, and birthday celebrations.  
  
Why Join Us?  
At Hytech, we foster a true sense of teamwork, valuing collaboration, initiative, and a strong work ethic. If you seek a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.  
  
Ready to take the next step? You can also refer someone by emailing jasmine.galicia@hytechc.com.  
  
We look forward to welcoming you aboard!

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/81AC481FB9/apply)

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