# Business Analyst KYC/CRM | Contract | Banking

> Fuku · Singapore, Singapore · Full-time · Posted 2025-12-04

**Workplace:** on_site

## Description

Responsibilities:  
\- Collaborate closely with business users, compliance teams, operations, and technology teams to understand KYC onboarding and CRM requirements.  
\- Document user stories, process flows, functional specifications, and acceptance criteria to ensure clear communication and alignment across teams.  
\- Analyze gaps, impacts, and dependencies across systems and processes to identify areas for improvement and ensure seamless integration.  
\- Support end-to-end KYC processes, including customer identification, verification, and risk profiling, to maintain compliance and operational efficiency.  
\- Interpret regulatory requirements and AML policies, ensuring that solutions meet compliance expectations and industry standards.  
\- Work with operations teams to optimize onboarding journeys, reduce manual effort, and improve turnaround time for customer onboarding.  
\- Analyze CRM workflows, account management, and customer interaction data to enhance customer experience and operational effectiveness.  
\- Collaborate with product and technology teams to enhance CRM functionalities, integration points, and dashboards for better data visibility and usability.  
\- Ensure data quality, governance, and consistency across customer systems to support accurate reporting and compliance.  
  
Requirements:  
\- Minimum of 8 years of experience as a Business Analyst.  
\- At least 3 years of experience in the financial services or banking domain is required.  
\- Bachelor’s degree in Computer Science or a similar relevant educational background.  
\- Strong experience in KYC, AML, and customer onboarding domains.  
\- Hands-on experience with CRM systems such as Salesforce, Microsoft Dynamics, or banking CRM platforms.  
\- Good understanding of regulatory requirements and industry best practices.  
\- Ability to analyze data using SQL, Excel, or similar tools.  
\- Strong skills in requirement gathering, documentation, and stakeholder management.  
\- Experience working in Agile environments.  
\- Experience with workflow tools, case management, or onboarding platforms.  
\- Familiarity with API integration, data mapping, and system architecture concepts.  
\- Exposure to digital onboarding, biometrics, and eKYC solutions.  
\- Experience with customer lifecycle management processes.  
  
EA Reg. No. 25C2690 | EA License No. R1330510 |

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/89BF64360B/apply)

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