# Gaming Live Chat Support / Moderator

> Fuku · George Town, Malaysia · Full-time · Posted 2026-04-24

**Workplace:** on_site

## Description

Gaming Live Chat Support / Moderator  
  
Why is this role exciting?  
\- Join a growing tech company supporting a fast-paced, digital-first product with global users.  
\- Handle chat-based customer support only — no phone calls or meetings required.  
\- Get hands-on with product education, including creating PowerPoints to guide users on new features.  
\- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.  
  
Responsibilities  
\- Respond to customer queries through live chat professionally.  
\- Provide end-to-end guidance and basic troubleshooting for users.  
\- Help users adopt new features by preparing simple, clear educational content (PowerPoint).  
\- Escalate unresolved or technical issues to the appropriate support.  
\- Stay updated on product changes to deliver accurate information.  
  
Team & Reporting Structure  
\- Reports to: Customer Service Manager.  
\- Cross-functional collaboration with Product & Tech Support Teams.  
  
Must Have  
\- Fluent in Mandarin (spoken & written); other dialect is a bonus.  
\- Strong written communication skills.  
\- At least a Bachelor degree.  
  
Nice to Have  
\- 1+ year in customer service, tech support, or chat-based roles.  
\- Experience creating basic instructional material (e.g., PowerPoint slides).  
  
Work Arrangement & Perks  
\- Chat-only role — no phone or in-person customer communication.  
\- Monthly shift allowance and meal allowance.  
\- 9-hour shifts, structured around customer needs.

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/8D9D9CA83A/apply)

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