# English-French Bilingual Customer Service Representative - Canada Logistics Acco

> Fuku · Algiers, Algeria · Full-time · Posted 2026-04-02

**Workplace:** on_site

## Description

Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account)  
  
Overview:  
We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems.  
  
Key Responsibilities:  
\- Provide customer service support in both English and French for a Canada logistics account.  
\- Handle a high volume of phone-based customer interactions.  
\- Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests.  
\- Accurately and completely record customer interactions in internal systems.  
\- Follow established workflows, service standards, and escalation procedures.  
\- Coordinate with internal teams to resolve customer issues when necessary.  
\- Maintain service quality and efficiency in a high-pressure, high-call-volume environment.  
  
Working Schedule:  
\- Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM.  
\- Three shifts are arranged within this service window.  
\- 8 working hours per day.  
\- 6 working days per week (Monday to Saturday).  
\- For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time.  
\- Candidates must be comfortable working this schedule.  
  
Requirements:  
\- Fluent in English and French, both spoken and written.  
\- At least 1 year of customer service experience.  
\- Previous phone support/call handling experience is required.  
\- Ability to perform well in a high-pressure, high-call-volume environment.  
\- Strong communication, problem-solving, and documentation skills.  
\- Reliable, disciplined, and able to follow structured service processes.  
  
Preferred Qualifications:  
\- Experience in the logistics industry is preferred.  
\- Experience supporting international customers is a plus.  
\- Previous experience in call center, customer support, or service operations is preferred.  
  
Application Information:  
Please submit your resume with the following details:  
\- Contact information  
\- English proficiency level  
\- French proficiency level  
\- Customer service experience  
\- Phone support experience  
\- Logistics-related experience (if any)

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/8DC00A6E6F/apply)

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