# English-Spanish Bilingual Customer Service Representative US Hours

> Fuku · Tegucigalpa, Honduras · Full-time · Posted 2026-04-02

**Workplace:** on_site

## Description

Job Title: English-Spanish Bilingual Customer Service Representative (US Hours) – Remote, Full-Time  
  
Location: Tegucigalpa, Honduras  
  
Job Description:  
We are seeking bilingual customer service professionals based in Honduras to provide support to both English- and Spanish-speaking customers during US business hours. This is a remote, full-time position.  
  
Key Responsibilities:  
\- Handle inbound and outbound customer interactions in both English and Spanish.  
\- Resolve customer service issues efficiently and professionally.  
\- Accurately document all customer cases in internal systems.  
\- Follow structured workflows and adhere to quality standards.  
\- Coordinate with supervisors on escalations as needed.  
  
Requirements:  
\- Fluency in both spoken and written English and Spanish.  
\- Prior experience in customer service, call center, support, or related customer experience (CX) operations.  
\- Comfortable managing high-volume communication tasks.  
\- Strong documentation and organizational skills.  
\- Preferred experience supporting US clients and working night shifts or US-hour schedules.  
\- Familiarity with CRM or ticketing tools is a plus.  
\- Must have a stable internet connection and a quiet remote work environment.  
\- Demonstrated reliability and professionalism.  
  
Application Instructions:  
Please submit your resume, contact information, English and Spanish proficiency levels, and expected salary.

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/9F2A09603F/apply)

---
Powered by [Workable](https://www.workable.com)