# Head of Mall / Retail Centre Operations

> Fuku · Kuala Lumpur, Malaysia · Full-time · Posted 2026-11-11

**Workplace:** on_site

## Description

Lead high-profile operations for Malaysia’s premier luxury outlet destinations, reporting directly to the President & COO, and transform regional retail experiences.  
  
  
Why You Should Apply  
\-Command Operational Excellence: Oversee two iconic, premier luxury retail landmarks.  
\-High-Impact C-Suite Visibility: Work closely with top leadership to shape executive-level strategy.  
\-Strategic Autonomy: Drive multi-site commercial growth and operational direction with full accountability.  
  
  
What You Will Do  
\-Spearhead Site Operations: Oversee daily facilities management, engineering, and M&E operations across destinations.  
\-Provide Technical Leadership: Set strategic direction for building systems, infrastructure management, and asset care.  
\-Lead High-Performing Teams: Mentor, empower, and direct a dedicated team of 24 professionals.  
\-Drive Financial Efficiency: Manage multi-million ringgit budgets, optimizing costs while maintaining premium standards.  
\-Ensure Safety & Readiness: Champion top-tier emergency response protocols and strict regulatory compliance.  
\-Foster Key Partnerships: Build strong relationships with high-end luxury brands, government authorities, and key contractors.  
  
  
Experience You Need  
\-Education: Bachelor’s degree in Engineering, Facilities Management, or a related field.  
\-Industry Experience: Proven track record leading large-scale commercial or retail property operations.  
\-Technical Expertise: Deep knowledge of complex M&E infrastructure, building management systems, and safety compliance.  
\-Financial Acumen: Demonstrated success in multi-million ringgit budget management and strategic cost containment.  
\-Vendor & Safety Management: Strong history of driving vendor accountability and enforcing world-class safety standards.  
  
  
Nice to Have  
\-Experience scaling operations across multi-site commercial property portfolios.  
  
  
About the Company  
\-A joint-venture leader in luxury outlet destinations, renowned for setting international standards in retail and guest experience.  
  
  
Work Arrangement & Benefits  
\-Location: Based in Kuala Lumpur with regular bi-weekly travel to Johor.  
\-Hours: Standard weekday schedule with strategic weekend operational coverage as needed.

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/B9540334F7/apply)

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