# Customer Support Manager

> Fuku · São Paulo, Brazil · Full-time · Posted 2026-06-08

**Workplace:** on_site

## Description

Job Title: Customer Support Manager – Latin American Operations  
  
Key Responsibilities:  
\- Oversee and manage customer support activities for Latin American markets.  
\- Lead and mentor a team of customer support representatives to ensure high-quality service.  
\- Develop and implement strategies to improve customer satisfaction and operational efficiency.  
\- Handle escalated customer issues and resolve them in a timely and professional manner.  
\- Monitor performance metrics and prepare regular reports for senior management.  
\- Collaborate with other departments to address customer needs and feedback.  
  
Requirements:  
\- Fluency in both Portuguese and English is mandatory.  
\- Proven experience in customer support or a related field, preferably in a managerial role.  
\- Strong leadership and communication skills.  
\- Ability to work effectively in a multicultural environment.  
\- Excellent problem-solving and organizational abilities.  
  
This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/C5C08C9D3C/apply)

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