# Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative

> Fuku · Tegucigalpa, Honduras · Full-time · Posted 2026-06-02

**Workplace:** on_site

## Description

Company: Callnovo  
  
Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative  
  
Employment Type: Freelancer Contract  
  
Location: Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.  
  
Working Hours:  
\- 3:00 PM - 12:00 AM Central European Time  
\- 5 days per week; exact workdays to be confirmed  
\- Candidates must be available to support weekend shifts  
  
Compensation:  
\- Salary range is not provided at this stage; compensation will be discussed during the interview process  
  
Application Email: hr@callnovo.com  
  
Job Overview:  
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The ideal candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.  
  
Key Responsibilities:  
\- Handle inbound customer calls and provide efficient technical assistance  
\- Make outbound calls to customers requiring technical support  
\- Conduct remote sessions to diagnose and resolve technical problems  
\- Communicate with customers via real-time chat during remote support sessions  
\- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues  
\- Guide customers through Windows OS installation, configuration, and system-related troubleshooting  
\- Provide clear, step-by-step solutions to customers  
\- Escalate unresolved or complex cases to the appropriate team or supervisor  
\- Participate in service improvement initiatives as assigned  
  
Requirements:  
\- Fluent in English and Spanish  
\- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles  
\- Strong troubleshooting and problem-solving skills  
\- Ability to research and resolve unfamiliar technical issues  
\- Good knowledge of PC hardware components, including CPU, GPU, RAM, storage, and related devices  
\- Advanced knowledge of Windows OS, including installation, software installation/uninstallation, customization, and troubleshooting  
\- Understanding of viruses, malware, and antivirus software  
\- Familiarity with drivers, driver sources, and installation procedures  
\- Ability to configure and troubleshoot input/output devices and other hardware peripherals  
\- Knowledge of email client setup, account configuration, SMTP, IMAP, and POP ports  
\- Ability to guide customers clearly and patiently through technical steps  
\- Strong organizational skills and ability to multitask  
\- Comfortable working with routine tasks in a computerized environment  
\- Strong listening, analytical, and communication skills  
\- Customer-focused mindset and commitment to high customer satisfaction  
\- Must be available to work weekends as part of a 5-day workweek  
  
Preferred Qualifications:  
\- Basic macOS troubleshooting knowledge  
\- Experience with data recovery processes  
\- Interest in digital technology, computer software, and new technologies  
\- Positive attitude and problem-solving mindset  
\- Strong teamwork and communication skills  
  
How to Apply:  
Please send your resume to hr@callnovo.com.

## Apply

[Apply at Fuku](https://apply.workable.com/fuku/j/D8E1A96DE6/apply)

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