# Operational Excellence Lead

> G MASS · London, United Kingdom (Hybrid) · Full-time · Posted 2026-08-17

**Salary:** Up to GBP 90,000

**Workplace:** hybrid

## Description

We are working with a Lloyd's managing agent to find an Operational Excellence Lead for their Underwriting function. This role drives consistency, efficiency and innovation across the Underwriting Teams, leading digital transformation and data-first initiatives in partnership with stakeholders across the business.

It's a strong fit for someone who enjoys modernising systems and processes, and who's comfortable working across a broad internal and external stakeholder base to keep Underwriting ahead of the curve. Please note the role carries no authority to underwrite or settle claims.

**Responsibilities**

-   Lead key projects and workstreams supporting the business's wider Underwriting transformation and straight-through processing agenda, delivering scalable, efficient and automated systems and processes
-   Act as product owner for Underwriting systems and processes, working closely with IT to understand, maintain and continuously improve how the Underwriting Teams operate across the full underwriting journey
-   Drive consistency across Underwriting Teams, ensuring processes and workflows are applied in a standardised way
-   Track developments in Insurance technology and products to help shape and evolve the Underwriting operating model
-   Build and maintain relationships with external system, product and service providers, with the ability to influence their roadmaps and future development
-   Contribute to and deliver workstreams within internal change and innovation forums spanning digital strategy, underwriting transformation and technology
-   Manage multiple concurrent projects and workstreams in line with the business's change management framework, working closely with the Change team
-   Analyse complex data and information to produce strategies, business cases and supporting documentation, including process maps
-   Present findings and recommendations effectively to senior stakeholders and committees

## Requirements

-   Minimum of 5 years' Lloyd's market experience
-   Experience managing Underwriting-related projects
-   Excellent IT skills, including Microsoft Visio
-   Strong stakeholder and relationship management skills, internal and external
-   Confident analysing and interpreting complex data to support strategy and business case development
-   Well organised, able to prioritise and coordinate multiple work-streams concurrently
-   Clear, confident communicator, comfortable presenting to senior stakeholders and committees

## Benefits

Salary: up to £90k

## Apply

[Apply at G MASS](https://apply.workable.com/g-mass/j/6D7AD6B71B/apply)

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