# Operations Assistant

> G MASS · London, United Kingdom (Hybrid) · Full-time · Posted 2026-07-28

**Salary:** Up to GBP 42,000

**Workplace:** hybrid

## Description

G MASS are working with a leading Lloyd's Managing Agency to appoint an Operations Assistant into their Syndicate Operations team. The role sits within a busy operational function supporting Underwriters day to day, covering risk entry, data quality checks, and the handling of signing and claims messages.

This is a good opportunity for someone early in their Lloyd's market career to build broad exposure across risk processing, underwriting support, and the wider London Market, while working towards a recognised industry qualification.

Please note this role is based in London.

**Responsibilities:**

-   Enter risk and aggregate data into underwriting systems accurately and within agreed timeframes
-   Carry out quality checks on risk data, flagging and resolving any discrepancies and escalating where needed
-   Handle USM and SCM message processing, chasing down failures or exceptions to keep everything moving within SLA
-   Act as a point of contact for Underwriters, helping transactions run smoothly and queries get resolved quickly
-   Work with Team Leaders to stay on top of SLAs and team targets
-   Flag ideas for improving accuracy and efficiency within existing processes
-   Build relationships across Underwriting and wider Operations, becoming a trusted go-to for day-to-day queries

## Requirements

-   Solid understanding of how Lloyd's syndicates operate and the processes involved
-   Awareness of delegated authority versus open market business, and how they differ operationally and contractually
-   Some exposure to London Market platforms such as PPL or Whitespace
-   A sharp eye for detail and a genuinely high standard of accuracy
-   Well organised, with a track record of juggling deadlines both solo and as part of a team
-   Confident communicator, comfortable liaising with colleagues and external contacts alike
-   Competent across Excel, Word and Outlook

## Benefits

Salary: up to £42k

Permanent Contract

## Apply

[Apply at G MASS](https://apply.workable.com/g-mass/j/F3E8EDDD45/apply)

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