# Senior Technical Support Analyst (Tier 3)

> GCS Technologies · Austin, United States (Hybrid) · Full-time · Posted 2025-06-17

**Salary:** USD 85,000–125,000

**Workplace:** hybrid

**Department:** Support Operations

## Description

### Job Summary

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments

###   

### Essential Duties and Responsibilities

-   Microsoft Azure and Office 365 Administration.
-   Provide remote technical support to customers calling for various technical issues.
-   Provide on-site technical support to customers as needed.
-   Must have flexible after-hours availability for implementation and deployment tasks.
-   Track time and provide troubleshooting notes as you work

## Requirements

### Desired Technical Knowledge

Technicians are expected to have **intermediate to advanced knowledge** of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.

### Microsoft & Endpoint Technologies

-   **Microsoft 365 administration**, including Exchange, Intune, Defender, and Entra ID
-   **Windows Server and Windows Desktop operating systems** (all supported versions)
-   **macOS administration** and familiarity with **Apple Business Manager**
-   **Common desktop applications**, including Microsoft Office and related productivity tools

### Networking & Connectivity

-   **Core networking concepts**, including routing, switching, and firewall administration
-   **Advanced networking experience** with vendors and platforms such as **Meraki, Fortinet, SonicWall, Cisco, and Dell**
-   **Network services and fundamentals**, including DNS, NAT, and related technologies
-   **Secure connectivity solutions**, including:

-   Site‑to‑site VPNs
-   Point‑to‑site VPNs
-   Global Secure Access

### Infrastructure & Virtualization

-   **Virtualization technologies**, including **VMware vSphere** and **Microsoft Hyper‑V**
-   **Server backup and disaster recovery solutions**, such as **Datto, Veeam, and AppAssure / Rapid Recovery**

### Automation & Scripting

-   **Basic scripting and query experience**, including **PowerShell** and **KQL**

### Additional Requirements

-   Participation in an **after‑hours support escalation rotation**
-   **Ability to perform on‑site work** as required
-   Must successfully **pass a background screening**
-   Ability to **lift up to 20 lbs**
-   Strong **teamwork, communication, and documentation skills**
-   Responsible for **entering billable time and detailed notes** into the ticketing system in real time
-   Applicants must be **located in the Austin, TX metro area or surrounding communities**

### Preferred Qualifications

-   **Certifications:** Preference given to candidates with relevant industry certifications
-   **Experience:** 5+ years of experience in a help desk, systems administration, or network support role
-   **Education:** Degrees are valued but not required; **experience and certifications are preferred**

## Benefits

-   75% to 100% work-from-home options
-   Flexible Paid Time Off
-   Medical/Dental/Vision Insurance available
-   Life and AD&D Insurance
-   Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

## Apply

[Apply at GCS Technologies](https://apply.workable.com/gcs-technologies/j/C8811B1216/apply)

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