# Ecommerce Account Manager - Phase V - Fort Myers, FL

> Geeks on Site · Fort Myers, United States · — · Posted 2026-04-13

**Salary:** USD 50,000–55,000

**Workplace:** on_site

**Department:** Phase V Fullfillment - Warehouse

## Description

**About Us**

Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.

Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations.

We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.

**Job Overview**

We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk-only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.

**Responsibilities**

-   Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
-   Conduct regular check-ins, business reviews, and performance updates with each client.
-   Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.
-   Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.
-   Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
-   Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.
-   Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.
-   Configure shipping rules, automation workflows, and account-level settings based on each client's requirements.
-   Coordinate with the tech team to resolve integrations issues and implement system improvements.
-   Track order accuracy, on-time shipment rates, and other fulfillment KPIs for each account.
-   Spend regular time on the warehouse floor to stay connected to the physical fulfillment process.
-   Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
-   Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts.
-   Communicate client feedback to the warehouse team and help implement process improvements.
-   Support peak season planning by coordinating labor and space needs with operations leadership.
-   Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs.
-   Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation.
-   Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals.
-   Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed.
-   Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
-   Escalate operational issues internally and keep clients informed with timely, transparent communication.
-   Maintain detailed account records, SOPs, and process documentation for each client.
-   Collaborate with sales, operations, and finance teams to support account growth and retention.

## Requirements

-   1 year of experience in account management, operations within a B2B role, supply chain preferred.
-   Bachelor's degree in Business, Supply Chain Management, Communications, or a related field preferred.
-   Comfort working in both an office and a warehouse setting — this role requires time on the floor.
-   Strong  problem solving skills and organizational skills with the ability to manage multiple client accounts simultaneously.
-   Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.
-   Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required).
-   Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required).
-   Background in logistics, supply chain, or warehouse operations.
-   Proficiency in Excel/Google Sheets for reporting and data analysis.

## Benefits

-   Competitive pay $50,000 - 55,000 yearly based on experience.
-   Paid training.
-   Medical, dental, vision insurance. 
-   401(k) 
-   Paid time off and paid holidays (for full-time employees)
-   Opportunity for growth within a fast-paced fulfillment organization.
-   A supportive, collaborative work environment.

## Apply

[Apply at Geeks on Site](https://apply.workable.com/geeks-on-site/j/310D004477/apply)

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