# Customer Service Representative- Hiring now

> Geeks on Site · Nicaragua (Remote) · Contract · Posted 2026-09-01

**Workplace:** remote

**Department:** GOS - Internal

## Description

### About Us

Geeks on Site provides computer repair and technology support services to homes and businesses across the U.S., delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of technology services. We are committed to providing fast, reliable solutions and an excellent customer experience.

### Job Overview

We are looking for a motivated and bilingual **Customer Service Representative** to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

### Responsibilities

-   Handle inbound customer calls in a professional and friendly manner.
-   Assist customers with questions, requests, and concerns.
-   Provide accurate information and appropriate solutions based on customer needs.
-   Resolve customer issues efficiently while maintaining a positive customer experience.
-   Communicate clearly and professionally in both English and Spanish.
-   Document customer interactions and relevant information accurately.
-   Follow company procedures, guidelines, and quality standards.
-   Escalate complex issues to the appropriate team when necessary.
-   Maintain a customer-focused approach throughout every interaction.

## Requirements

-   Fluent in **English and Spanish**, both written and spoken.
-   Excellent communication and active listening skills.
-   Strong customer service and problem-solving skills.
-   Comfortable handling **inbound customer calls**.
-   Ability to remain professional and patient when assisting customers.
-   Good grammar and attention to detail.
-   Ability to work independently in a remote environment.
-   Own computer and headset.
-   Reliable internet connection and a quiet, professional workspace at home.
-   Schedule flexibility.
-   Previous customer service experience is **preferred but not required**.

### Equipment Requirements

-   Laptop or desktop computer.
-   Minimum 8 GB RAM; 16 GB recommended.
-   USB headset with a noise-canceling microphone.
-   Stable power and internet connection.
-   Ability to connect via Ethernet.

### Connectivity

-   Minimum 25 Mbps download / 10 Mbps upload
-   Wired (Ethernet) connection strongly preferred over Wi-Fi

## Benefits

-   Performance-based bonus opportunities.
-   Payments via Deel.
-   Fully remote position within LATAM.
-   Opportunity for professional growth within a U.S.-based technology company.
-   2 days off per week.

## Apply

[Apply at Geeks on Site](https://apply.workable.com/geeks-on-site/j/6483296BAA/apply)

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