# IT Systems & Automation Specialist

> Geeks on Site · Peru (Remote) · Full-time · Posted 2026-09-04

**Workplace:** remote

**Department:** OPG - Internal

## Description

### **About Us**

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.  

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

### About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

### Key Responsibilities

-   Provide technical and end-user support for business systems and operational tools.
-   Support and maintain platforms such as **Zoho CRM, Zoho Analytics, and Zoho Flow**.
-   Build, maintain, and troubleshoot integrations and automated workflows using **Pipedream, Make.com**, or similar platforms.
-   Create and maintain reports, dashboards, and data queries to support business decision-making.
-   Work with CRM data, workflows, and automations to improve operational processes.
-   Support and troubleshoot **telephony and call-center systems**, including IVR, call routing, and CCaaS platforms.
-   Troubleshoot system and integration issues and identify practical solutions.
-   Use basic **SQL** to query and work with data.
-   Identify opportunities to automate repetitive tasks and improve operational efficiency.
-   Leverage AI tools such as **ChatGPT and Claude** for research, troubleshooting, documentation, automation, and productivity.
-   Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
-   Manage multiple projects and priorities while maintaining clear communication and follow-through.
-   Document processes, solutions, and system changes as needed.

## Requirements

-   **2+ years of experience** in System Administration, Systems Integration, IT Systems, or a related technical field.
-   Hands-on experience supporting business systems, applications, or integrations.
-   Experience with **Zoho Analytics or similar reporting/BI tools**, including reports, dashboards, and data queries.
-   Experience with **Zoho CRM and Zoho Flow**, or similar CRM and workflow automation platforms.
-   Experience building or maintaining automations using **Pipedream, Make.com**, or similar tools.
-   Familiarity with **telephony and call-center systems**, including IVR, call routing, or CCaaS platforms.
-   Basic IT and technical troubleshooting skills.
-   Basic knowledge of **SQL**.
-   Experience using AI tools such as **ChatGPT and/or Claude**.
-   **Advanced English proficiency**, with strong reading and speaking skills, for daily communication with English-speaking teams.
-   Strong problem-solving skills and the ability to troubleshoot issues independently.
-   Ability to work autonomously, take initiative, and proactively identify solutions.
-   Adaptability and ability to manage multiple priorities and projects.
-   Strong cross-team communication and collaboration skills.

**Preferred:**

-   Experience working in a **BPO, call-center, or other high-volume operational environment**.

## Benefits

-   100% remote role for candidates based in Nicaragua or Peru.
-   Starting salary of $1,100 USD/month, with payments made in USD through Deel.
-   Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.
-   Work with a collaborative, international team and gain exposure to multiple U.S. entities.
-   Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.
-   Opportunity to grow within a company focused on structure, innovation, and operational excellence.

## Apply

[Apply at Geeks on Site](https://apply.workable.com/geeks-on-site/j/A9146CA765/apply)

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