Your job-seeking needs can transcend beyond the brick-and-mortar workplace for a more flexible, balanced solution; Join our team of remote workers that deliver customer care to world-class brands.
Overview: Our company delivers tailored, scalable, quality customer care experiences to branded organizations in the fields of customer service, technical support, and sales. Our innovative approach to integrated consumer contact and service delivery ensures we’re able to help generate corporate results, increase return on investment, and foster consumer loyalty. We understand how important it is to feel confident and worry free when it comes to customer care. So, we invest in our dedicated team members to ensure they are well prepared to achieve first call resolutions. Our professional team members apply their experience and Know-How with every call - striving to resolve every issue quickly. But what really sets us apart from the rest of the industry is our attention to detail and use of active listening skills to find a solution, not just read a script. Our strategy to provide a comprehensive solution is simple; we enable highly motivated team members to perform at their best while promoting excellence in service. The results are endless possibilities.
Our Mission is to deliver superior, first-class services to our clients through our Team of dedicated people. We also believe in generating flexible solutions to the job-seeking community.
History: We are a humble company, founded by a military spouse and co-operated by an active military officer. Therefore, our emphasis on service transcends beyond traditional industry dimensions. The founder started this company after experiencing a difficult job hunting experience for over three years. Since then, we’ve grown to provide call center services for over 15 different companies while growing our workforce to over 100 team members to meet service demand. We’re a registered participant of the US Chamber of Commerce Hiring Our Heroes Military Spouse Job Fair (featured on News 3 WRBL at Fort Benning, GA) and continue to expand recruitment efforts into every community.
(Image: Shannon Wiggins' first call center remote office. She provided services for two clients: a Major Home Security Provider & a National Pesticide Company.)
As the founder of Genesis, Shannon aims to extend meaningful work that adapt to practically any situation. This organization is intended to share the flexible work solution that helped Shannon obtain a rewarding, stable job when she needed it most while still providing value.
Since setting up her first home-office, Genesis has grown to represent more than 15 different clients in customer care through a collection of call center representatives working from across the country. From customer service to technical support and consumer sales, Genesis meets the demand to enhance the product or service of its clients.
Moving Forward: In the wake of the COVID-19 outbreak, we’ve taken aggressive action to ensure the safety of our team members while continuing to deliver quality customer care services. In addition to paid time off, we offer each of our team members telehealth coverage, a flexible scheduling model, and employment security benefits to help adjust during the global crisis. Simultaneously, we continue to adapt our industry services through operational agility to meet the evolving needs of our clients while they modify their delivery of products and services. During these uncertain times, we aim to serve.