# IT Operations Lead

> Geoprobe Systems® · Salina, United States · Full-time · Posted 2026-11-13

**Workplace:** on_site

**Department:** IT

## Description

Geoprobe® designs and manufactures drilling machines and tooling used by companies worldwide. Behind the scenes, our software team builds the systems that run the business. We're seeking a Software Developer to create custom solutions within our Epicor ERP system and to design and build software used both inside the company and by our customers.

This is a working lead role. You'll work directly with the IT team, own the ticket process, manage IT projects, and serve as a point of contact for IT operations, while staying hands-on with Epicor support and everyday IT issues. It's a great fit for someone who works well with people, stays calm under pressure, and brings a positive attitude to helping others. The position is on-site in Salina as part of a small, collaborative team.

Interested in applying? **Save time, apply directly at geoprobe.com/join-our-team**

### Responsibilities

1.  Lead IT operations day to day, working directly with the IT team and making operational decisions, including urgent requests from department heads and deciding what can wait

-   Own the ticket process, receiving, prioritizing, and assigning IT tickets, resolving many directly and routing others to the appropriate team member
-   Manage IT projects and delegate work across the IT team, including programming and security work, handling planning, logistics, and timelines through completion
-   Manage the working relationship with Epicor, overseeing EpicCare support cases and coordinating issues, updates, and customizations with Epicor and our implementation partner
-   Serve as a point of contact for IT operations, meeting with other departments to understand their needs and turning them into clear requests for the IT team
-   Provide the IT Manager with a weekly summary of tasks completed, ticket trends, spending, and operational issues, escalating only what needs a decision
-   Help the Systems Administrator with IT administration, including purchasing, invoices, vendor contracts, licenses, and asset tracking
-   Run regular IT team meetings, keeping the team aligned on priorities and progress
-   Maintain and add to our IT knowledge base, including quick-reference guides and how-to articles
-   Help integrate AI into the IT team's daily work and keep up to date on new AI tools and practices
-   Other duties as assigned

**You might be a good fit if you…**

-   Are organized and enjoy bringing order to a busy environment
-   Like leading a team while staying hands-on yourself
-   Are excited about using AI
-   Stay calm under pressure and make sound decisions quickly
-   Are great with people, and help others with patience and a positive attitude
-   Enjoy collaboration and a team-oriented environment

## Requirements

-   Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience
-   3+ years of experience in IT support or operations, including at least 1 year leading or coordinating others
-   Hands-on experience supporting an ERP system
-   Experience managing a ticketing system and prioritizing work for a team
-   Strong troubleshooting skills across computers, Microsoft 365, accounts, and common business software
-   Experience using AI tools, such as Claude or Copilot, in daily work
-   Strong people skills, with a patient, positive, service-minded approach
-   Clear communication with users, department heads, and leadership
-   Highly organized, with strong follow-through and attention to detail
-   Experience managing projects, including timelines, priorities, and communication with stakeholders
-   Self-directed — able to take ownership of operations with minimal oversight

### Desired Qualifications

-   Experience with Epicor Kinetic, including BPMs, BAQs, reports, or dashboards
-   Experience managing vendor support relationships, such as Epicor and EpicCare
-   Experience with SQL or basic scripting
-   Experience with Microsoft 365 and Entra ID (Azure AD) administration
-   Experience with IT purchasing, budgeting, vendor management, or asset tracking
-   Familiarity with IT service management practices, such as ITIL
-   Experience automating workflows or building tools with AI

## Benefits

-   401(k)
-   Health, Vision, and Dental Insurance
-   Paid Time Off (PTO)
-   Paid Holidays
-   Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.

## Apply

[Apply at Geoprobe Systems®](https://apply.workable.com/geoprobe/j/2AF3024921/apply)

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