# Step Down Navigator

> Georgetown Behavioral Health Institute · Georgetown, United States · Full-time · Posted 2026-06-29

**Workplace:** on_site

**Department:** Outpatient Services

## Description

The Step Down Navigator will assist in the design, plan, and implementation of programs designed to advance the marketing plans and services of the hospital.

**Duties include but not limited to:**

-   Attend All Treatment Team Meetings: Advocate for Step-Downs
-   Achieve 5% step downs (Next Step Program) per week based on average daily census. I.E. (average census for week= 80, 4 step downs expected.)
-   Meet with all patients / guardians that have OP Benefits according to their VOBs & give them an Invitation to PHP
-   Meet with Intake / Intake Director Daily to receive OP Referrals & F/U with every referral (minimum of 3x & document follow up) (Review EMTALA for PHP/IOP Referrals)
-   Attend Flash Daily to report on Step Down referrals. (Report on BD Dept. in case of DBD/OP Director Absence)
-   Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy. Provide prompt, efficient, and responsive service.
-   Update outlook calendar daily with outline of daily tasks, prospecting, scheduled meetings, virtual meetings, and calls.
-   Complete the 8-hour shift required for the FT position.
-   Verify communication by calling, text, or email.
-   Provide exceptional service as front person of GBHI.
-   Communicate politely with everyone coming or out of GBHI.
-   Complete Outpatient UR & Discharge Planning duties as directed by Director.
-   Complete other duties as assigned.

_This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital._

## Requirements

**Education and/or Licensure –** High School diploma/GED required. No required licensure. Must possess or obtain a valid CPR certification and be certified in facility approved verbal de-escalation and physical crisis management techniques within 30 days of hire and prior to completion of orientation required.

**Experience –** Three (3) years in healthcare, preferably in behavioral health required.

**Additional Requirements –** Bi-lingual English/Spanish preferred but not required.

**Knowledge Skills and Abilities**

-   Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients.
-   Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures.
-   Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy. Provide prompt, efficient, and responsive service.
-   Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
-   Excellent written and oral communication English skills; skills in facilitating and/or co-facilitating process-oriented and didactic groups.
-   Ability to read, analyze, and interpret general business materials, professional journals, technical procedures, or governmental regulations.
-   Ability to write reports, business correspondence, proposals and grant submissions.
-   Ability to effectively present information both electronically and in person and respond to questions from clients, customers and the general public.
-   Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
-   Ability to interpret a variety of instructions.
-   Ability to effectively plan sales strategy.
-   Ability to negotiate and build relationships.
-   Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.

## Benefits

Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off. We also offer Pet Insurance, Identity Theft protection, and other benefits for selection.

## Apply

[Apply at Georgetown Behavioral Health Institute](https://apply.workable.com/georgetown-behavioral-health-institute/j/68C58B8F49/apply)

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