# Junior IT Support Specialist

> GetResponse · Gdańsk, Poland · Full-time · Posted 2026-07-30

**Workplace:** on_site

**Department:** IT Support

## Description

**Are you a tech-savvy problem-solver at the beginning of your IT career?** Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a **Junior IT Support Specialist** at **GetResponse**. Learn fast, grow strong, and join a team that values your curiosity and drive!   
  
**About us:** GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.     
  
**Main tasks:**  

-   troubleshooting and resolving hardware and software issues reported by GetResponse employees 
-   maintaining and managing IT hardware  
-   administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune 
-   managing SaaS tools and software licenses 
-   assisting with the onboarding of new employees by preparing and configuring necessary IT resources 
-   providing technical support and cooperation across various departments and teams 
-   continuously developing technical skills and staying current with industry trends and best practices 

**You may be a perfect fit if you have:** 

-   experience in an IT Support or Helpdesk role 
-   working knowledge of either macOS or Windows 11 
-   ability to effectively use knowledge bases and technical tools 
-   quick learner approach with strong problem-solving skills 
-   proficiency in technical English (min. B2+ written and spoken) 
-   excellent command of the Polish language (native or near to native) 
-   strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software 

**Nice-to-have:** 

-   familiarity with Active Directory and Office 365 administration 
-   experience with Windows Server administration, including Hyper-V and Microsoft Azure 
-   hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune 
-   practical knowledge of macOS environments 

**Salary range:** 

-   5 050 - 7 150  gross/month on contract of employment 

**Extra perks include:** 

-   private medical care for employees and their family members
-   employee referral program – up to 10 000 PLN for recommending a friend
-   corporate life insurance
-   employee pension program (PPE)
-   flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
-   wellbeing and mental health culture – mental health helpline, sport card etc.
-   modern equipment – most of our teams work on MacBooks
-   English classes
-   internal initiatives like webinars, knowledge-sharing sessions, and more!

**Apply and enjoy our quick recruitment process!**    

1.  **Review stage:** We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.     
2.  **Phone interview:** We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.   
3.  **Final Interview:** It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.     
4.  **Offer:** If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company! 

  
[**Magda**](https://www.linkedin.com/in/mn-058092112/) is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!

## Apply

[Apply at GetResponse](https://apply.workable.com/getresponse/j/C2E655C3F7/apply)

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