# Support Engineer - Power Apps & Power Automation > Gigmo Solutions · Gurugram, India · — · Posted 2026-09-25 **Workplace:** on_site ## Description Power Apps & Power Automate Support Engineer **Company:** Gigmo Solutions Private Limited (Gigmos) **Employment Type:** Full-Time **Work Mode:** Work From Office (WFO) **Location:** Gurgaon, Haryana **Experience:** **4+ years of relevant Power Platform experience** About Gigmos Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals. Our workforce operates across **9+ countries**, supporting clients in **6+ global languages**. Gigmos has been a **delivery partner to Microsoft for over six years**. We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms. Why This Role Exists We are looking for an experienced **Power Apps & Power Automate Support Engineer** with **4+ years of hands-on experience** to provide technical support for Microsoft Power Platform solutions used by enterprise customers. The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately. This is a **hands-on technical support role** requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments. Key Responsibilities ### Power Apps Support - Troubleshoot **Canvas and Model-Driven Apps**, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues. - Resolve **data source and connector** issues such as authentication, refresh failures, connector limitations, and throttling. - Troubleshoot **Dataverse**, including tables, columns, relationships, security roles, permissions, and business rules. - Support **environment and ALM** issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures. - Handle licensing and entitlement-related queries, including premium connector requirements. - Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions. ### Power Automate Support - Troubleshoot **Cloud Flow** failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency. - Support **Power Automate Desktop/RPA** issues, including machine registration, unattended runs, credentials, and gateway problems. - Troubleshoot **Approvals, scheduled flows, and integrations** with Teams, SharePoint, Outlook, and Dataverse. - Handle **throttling, API limits, retry policies, and performance** issues. - Troubleshoot **DLP policy blocks and governance-related failures**. - Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes. ### Case Management & Customer Support - Investigate and reproduce reported technical issues before confirming resolutions. - Analyze error messages, logs, telemetry, and flow run history to identify root causes. - Provide clear and accurate **customer-facing technical updates**. - Document troubleshooting steps, root cause, and resolution accurately. - Take end-to-end ownership of support cases through resolution. - Maintain defined **SLA, response time, productivity, quality, and customer satisfaction** standards. - Escalate complex issues with complete troubleshooting evidence. - Contribute reusable solutions and troubleshooting guides to the knowledge base. - Collaborate with internal teams and client stakeholders to resolve complex technical issues. Requirements ### Essential - **4+ years of hands-on experience** with Microsoft Power Platform. - Strong practical experience building and supporting **Power Apps**, including Canvas and/or Model-Driven Apps. - Strong hands-on experience with **Power Automate and Cloud Flows**. - Working knowledge of **Dataverse, connectors, environments, ALM, and Power Platform security**. - Strong troubleshooting skills using error messages, logs, telemetry, and flow run history. - Good understanding of APIs, integrations, authentication, permissions, and connectivity issues. - Experience in **technical support, application support, enterprise support, or customer-facing technical support**. - Experience working with **SLA-driven support environments**. - Strong written and verbal **English communication skills**. - Strong analytical and problem-solving skills. - Ability to independently troubleshoot and resolve complex technical issues. - Willingness to work in **rotational shifts**. - Comfortable working from the **Gurgaon office on a full-time basis**. ### Preferred - Microsoft certifications such as **PL-100, PL-200, PL-400, or PL-600**. - Experience supporting **enterprise Power Platform environments**. - Exposure to **Power BI, Azure, SharePoint, or Dynamics 365**. - Strong understanding of **Power Platform ALM, DLP policies, and governance**. - Experience with **Power Automate Desktop/RPA**. - Experience handling escalations or complex technical support cases. - Additional language proficiency apart from English. Work & Shift Expectations - This is a **full-time Work From Office opportunity based in Gurgaon**. - Candidates are required to work from the **Gigmos Gurgaon office**. - The role follows a **rotational shift schedule** based on business and client requirements. - Employees are expected to be available and actively working during their assigned shift. - The role follows defined **SLA, productivity, quality, and customer-support standards**. - Candidates should be comfortable working in a customer-facing technical support environment. Onboarding Selected candidates will complete: - Gigmos onboarding formalities - Background Verification (BGV) - NDA and client security requirements - Client-specific process and technical training - Required technical assessment/certification, if applicable - System and tool setup Employees will begin handling live customer cases after completing the required onboarding and training process. Who This Role Suits This role is suitable for: - **Power Platform Support Engineers** with 4+ years of experience - **Power Apps Developers** with strong troubleshooting and support experience - **Power Automate Developers** with enterprise support exposure - **Power Platform Consultants** with customer-facing experience - Application/Technical Support professionals with strong Power Platform expertise - Professionals experienced in handling **enterprise customer issues, escalations, and SLA-driven support** This Role May Not Suit You If - You have only theoretical or training-based knowledge of Power Platform. - You do not have substantial hands-on experience with Power Apps and Power Automate. - You are looking exclusively for a development role without customer support responsibilities. - You are not comfortable working in rotational shifts. - You are not comfortable working **from the Gurgaon office**. - You are not comfortable with case ownership, SLA-driven support, and customer communication. Key Skills **Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | APIs & Integrations | Technical Troubleshooting | Enterprise Application Support | Customer Support | SLA Management** ## Apply [Apply at Gigmo Solutions](https://apply.workable.com/gigmos/j/41EBF22C6C/apply) --- Powered by [Workable](https://www.workable.com)