# Technical Support Engineer - German

> Gigmo Solutions · India (Remote) · — · Posted 2026-08-24

**Workplace:** remote

## Description

### Description

### **Technical Support Engineer – German Language (M365 Concierge)**

### **Job Overview**

Gigmo Solutions is seeking a skilled and customer-centric **Technical Support Engineer (German Language)** to join our **Microsoft 365 Concierge Support** team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

### **Key Responsibilities**

-   Provide end-to-end **Microsoft 365 Concierge support** to customers via **chat, email, remote support, and phone**
-   Assist users with **Microsoft 365 setup, installation, activation, and licensing** issues
-   Troubleshoot issues related to **Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services**
-   Support **user account management**, mailbox setup, and license assignment
-   Troubleshoot **Windows and macOS** OS-related issues impacting Microsoft 365 functionality
-   Assist with **identity and access management**, including **SSO, Azure AD sign-ins, and authentication issues**
-   Analyze logs and diagnostic data to identify and resolve technical issues
-   Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
-   Escalate complex or unresolved issues to internal Microsoft support teams when required
-   Proactively identify recurring issues and share insights with internal teams to improve service quality

### **Required Skills & Qualifications**

-   Experience as a **Technical Support Engineer / IT Helpdesk** supporting **Microsoft 365**
-   Strong knowledge of **M365 administration, licensing, and troubleshooting**
-   Hands-on experience troubleshooting **Windows and macOS** environments
-   Basic understanding of **Azure Active Directory, SSO, and identity concepts**
-   Ability to read and analyze **system and application logs**
-   Excellent **German communication skills** (written and verbal)
-   Strong customer-handling and problem-solving skills
-   Ability to work independently in a remote environment

### **System Requirements (Remote Work)**

-   Minimum **16 GB RAM**
-   Stable internet connection with at least **50 Mbps upload/download speed**
-   **Windows 11 or higher** preferred

### **Preferred Qualifications**

-   Graduate or above
-   Experience with **Microsoft support processes or concierge services**
-   Familiarity with **CRM or ticketing tools** (Salesforce preferred)

## Apply

[Apply at Gigmo Solutions](https://apply.workable.com/gigmos/j/6069293576/apply)

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