# Customer Success Manager

> 10XME Technology Inc. · Makati City, Philippines (Hybrid) · Full-time · Posted 2026-07-02

**Salary:** unknown currency 15,000–20,000

**Workplace:** hybrid

## Description

We are seeking a Customer Success Manager (CSM) to join our team and help drive customer satisfaction, retention, and growth. As a CSM, you will be responsible for managing the post-sale relationship with customers, ensuring they derive maximum value from our product/service, and ultimately fostering long-term partnerships. You will collaborate with cross-functional teams to deliver exceptional customer experiences and ensure customer goals are met.

## Requirements

Responsibilities

-   Customer Onboarding & Implementation: Lead customers through a smooth onboarding process, ensuring successful product adoption and a positive initial experience.
-   Customer Advocacy: Act as the voice of the customer within the organization, providing feedback and insights to improve the product and service.
-   Relationship Management: Build strong relationships with key stakeholders to drive customer satisfaction and retention. Become a trusted advisor for customers and help them achieve their business objectives.
-   Customer Support: Provide ongoing support and guidance to customers, ensuring they receive timely responses to inquiries and troubleshooting assistance when needed.
-   Account Health Monitoring: Monitor the health of customer accounts using metrics such as usage data, NPS (Net Promoter Score), and customer satisfaction surveys. Proactively identify and address potential risks of churn.
-   Upsell and Cross-Sell Opportunities: Identify opportunities to expand customer relationships by suggesting additional products, features, or services that could further benefit their business.
-   Training & Education: Provide training sessions and resources to customers, ensuring they understand how to maximize the value of our product/service.
-   Renewals and Contract Management: Oversee the renewal process and ensure timely, successful renewals for customers in your portfolio.
-   Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless experience for customers and identify areas for product improvements.

## Benefits

-   Build and scale one of Southeast Asia's fastest-growing AI data operations businesses.
-   Lead nationwide operations that support next-generation embodied AI systems.
-   Significant ownership, autonomy, and career growth opportunities.
-   Opportunity to shape the future of AI through real-world data collection at scale.

## Apply

[Apply at 10XME Technology Inc.](https://apply.workable.com/gigrewardsph/j/DA36CB856E/apply)

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