# Help Desk Operations Manager

> Go Fix Mechanical & Drainage Services · Dartford, United Kingdom · Full-time · Posted 2026-06-08

**Salary:** GBP 40,000–55,000

**Workplace:** on_site

**Department:** Head Office

## Description

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives.

**PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY**

Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties.

-   As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service
-   To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly
-   Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions
-   Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk 
-   Excellent organisational skills, able to work to deadlines and work under pressure 
-   Excellent telephone manner
-   Great management & communication skills - able to deal with customers and all levels
-   Proficient in Microsoft Office programs excel Outlook and Word
-   Have the ability to pick up new processes, retain and process Information
-   Ability to be part of a team and carry out of variety of tasks
-   The ability to work on own as well as managing a team & manage time effectively and efficiently

## Requirements

-   Monitoring mailboxes
-   Running a team of help desk administrators
-   Managing a number of client portals & updating clients accordingly
-   Login and following up of emergency call out orders & PO’s 
-   Ensuring all jobs from previous evenings and weekends are updated
-   Answering high volume inbound calls, assisting customers with specific inquiries and job bookings
-   Operating uploading and updating jobs on our company job management system
-   Updating worksheets with changes and statuses of each job
-   Ability to prioritize his own workload to meet deadlines
-   Providing of level of support to the help desk administrators & operations managers
-   Providing clients with updates on the progression of jobs and projects
-   Working to time scales as part of a high performing team 
-   Working alongside operations managers within the business & reporting to directors on a weekly basis
-   Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed
-   Out of hours Escalations being 1 evening per week plus 1 weekend per month

Salary

£40'000 - £55'000 + Over time (Based on experience)

## Benefits

-   Full uniform & PPE provided
-   Company vehicle & fuel card
-   Company Iphone & IPad provided
-   Progression & salary increases based on performance
-   Free Perk-box subscription
-   Additional holiday benefit
-   Company pension
-   Be part of a strong up & coming business that is experiencing year on year growth

## Apply

[Apply at Go Fix Mechanical & Drainage Services](https://apply.workable.com/go-fix-mechanicaland-drainage-services/j/E6156AC485/apply)

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