# ITOM Specialist (ServiceNow)

> Gramian Consulting Group · València, Spain (Hybrid) · Full-time · Posted 2026-06-26

**Workplace:** hybrid

**Department:** Recruiting - S+

## Description

**About Us**  
**Gramian Consultancy** is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

**Role Overview**

Our client is a global technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.

We are looking for a Senior ITOM Specialist with strong expertise in **ServiceNow ITOM**, **CMDB**, and **IT infrastructure automation**. In this role, you will design, implement, and optimize IT Operations Management capabilities, helping customers improve infrastructure visibility, service mapping, event management, and operational efficiency across hybrid cloud environments.

**CONTRACT:** Contractor

**COMMITMENT:** Full-time

**LOCATION:** Valencia, Spain (Hybrid / Primarily On-site)

**PROCESS:** 2 Client Interview Process

**NOTE: English-speaking environment. Spanish is not needed.**

**Responsibilities**

-   Design, implement, and optimize **ServiceNow ITOM** solutions
-   Configure and maintain **Discovery**, **Service Mapping**, and **Event Management**
-   Develop and improve the **CMDB** to ensure accurate service and infrastructure data
-   Install, configure, and maintain **MID Servers**
-   Develop integrations using **REST APIs**, **SOAP**, and JavaScript
-   Integrate ServiceNow with monitoring platforms such as **SolarWinds** and **Dynatrace**
-   Support cloud infrastructure management, particularly within **Microsoft Azure**
-   Collaborate with infrastructure, cloud, and application teams to improve IT operations
-   Troubleshoot complex platform and integration issues
-   Follow **ITIL** best practices while working in an **Agile/Scrum** environment

## Requirements

-   5+ years of experience with **ServiceNow**, including **ITOM**
-   Hands-on experience with **Discovery**, **Service Mapping**, and **Event Management**
-   Strong knowledge of **CMDB** architecture and governance
-   Experience configuring and managing **MID Servers**
-   Experience developing integrations using **JavaScript**, **REST**, and **SOAP**
-   Experience supporting **Microsoft Azure** environments
-   Good understanding of **ITIL** processes
-   Experience working in **Agile/Scrum** delivery environments

### Preferred Qualifications

-   Experience integrating SolarWinds, Dynatrace, or other enterprise monitoring platforms
-   ServiceNow certifications (CSA, CIS-ITOM, or equivalent)
-   Experience working with large enterprise IT environments
-   Knowledge of infrastructure automation and cloud operations

## Apply

[Apply at Gramian Consulting Group](https://apply.workable.com/gramian/j/04E76D28D5/apply)

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