# CMDB/CSDM Analyst (ServiceNow)

> Gramian Consulting Group · València, Spain (Hybrid) · Full-time · Posted 2026-06-26

**Workplace:** hybrid

**Department:** Recruiting - S+

## Description

**About Us**  
**Gramian Consultancy** is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

**Role Overview**

Our client is a global technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.

We are looking for a CMDB/CSDM Analyst with strong expertise in **ServiceNow CMDB**, **CSDM**, and **ITOM**. In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud, and application teams to improve data quality, service mapping, and operational visibility across enterprise environments.

**CONTRACT:** Contractor

**COMMITMENT:** Full-time

**LOCATION:** Valencia, Spain (Hybrid / Primarily On-site)

**PROCESS:** 2 Client Interview Process

**NOTE: English-speaking environment. Spanish is not needed.**

**Responsibilities**

-   Design, implement, and maintain **ServiceNow CMDB** aligned with **CSDM** best practices
-   Improve **data quality**, governance, and configuration item (CI) accuracy
-   Configure and support **Discovery**, **Service Mapping**, and **MID Servers**
-   Define and maintain CI relationships and service models
-   Collaborate with infrastructure and cloud teams to onboard new services into the CMDB
-   Monitor CMDB health and resolve data quality issues
-   Support integrations between ServiceNow and enterprise systems
-   Ensure compliance with **ITIL** configuration management processes
-   Produce documentation and governance guidelines for CMDB and CSDM
-   Participate in Agile ceremonies and continuous improvement initiatives

## Requirements

-   3+ years of experience with **ServiceNow CMDB** and **CSDM**
-   Hands-on experience with **Discovery**, **Service Mapping**, and **MID Servers**
-   Strong understanding of **Configuration Management** and data governance
-   Experience working with **ITOM** modules
-   Experience supporting **AWS** and/or **Azure** cloud environments
-   Good understanding of **ITIL** processes
-   Experience working in **Agile/Scrum** environments
-   Strong analytical and troubleshooting skills

### Preferred Qualifications

-   ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, or equivalent)
-   Experience working with large enterprise CMDB implementations
-   Knowledge of cloud-native infrastructure and hybrid environments
-   Experience improving CMDB maturity and CSDM adoption across organizations

## Apply

[Apply at Gramian Consulting Group](https://apply.workable.com/gramian/j/0EDE08304E/apply)

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