# Guest Services Manager

> Grecotel · Kyllini, Greece · — · Posted 2026-09-03

**Workplace:** on_site

**Department:** KYLLINI

## Description

_**START NOW. LEAD INTO 2027**_

_Join our team today and build your next career chapter with Grecotel._

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

### Responsibilities

-   Oversee the day-to-day operations of the guest services department, including managing staff schedules, ensuring coverage 24/7, and overseeing the delivery of exceptional service to all guests.
-   Collaborate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure that all guest requests, concerns, and complaints are addressed promptly and efficiently.
-   Foster a culture of excellence among guest services staff, providing training, coaching and guidance as necessary to ensure that all staff members are equipped to deliver exceptional service.
-   Handle complex and/or escalated guest issues, working closely with other departments to find solutions that meet guest needs and expectations.
-   Monitor guest feedback and reviews, responding to guest comments and taking proactive steps to address and eliminate potential issues.
-   Maintain accurate records and handle administrative tasks related to the guest services department, including budgets, inventory management, and performance reporting.
-   Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.

## Requirements

-   Bachelor's degree in hospitality management, business administration, or related field.
-   Minimum of 5 years of experience in guest services, with at least 3 years in a management or supervisory role.
-   Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
-   Strong organizational and time-management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
-   Exceptional problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions.
-   Knowledge of hospitality industry best practices, including customer service, revenue management, and guest experience.
-   Fluency in English, knowledge of additional languages will be considered as an asset

## Benefits

-   Competitive salary package and additional benefits
-   Career development within Greece's leading hospitality group
-   Opportunities for internal mobility and long-term career growth
-   Accommodation (if necessary) and full board
-   Transportation support and/or travel expenses
-   Access to training and educational programs
-   A dynamic and supportive working environment
-   Employee discounts across Grecotel hotels and selected partner businesses
-   A people-focused culture built on teamwork, respect and excellence

## Apply

[Apply at Grecotel](https://apply.workable.com/grecotel/j/2DDCBBAEED/apply)

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