# Medical Support Assistant

> Greenlife Healthcare Staffing · Bethesda, United States · Full-time · Posted 2026-05-22

**Salary:** Up to USD 43,300

**Workplace:** on_site

**Department:** Joseph Agha

## Description

**Medical Support Assistant - Bethesda, MD (#R10271)**

-   _**Location: Bethesda, MD**_
-   _**Employment Type: Full-time**_
-   _**Hourly Rate: $20.85 per hour**_

**About Greenlife Healthcare Staffing:**

Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals.

**Position Overview:**

The **Medical Support Assistant** provides front-line administrative and customer service support within a clinical research hospital environment. This role supports patient admissions, appointment scheduling, reception services, and coordination of patient services while ensuring confidentiality, professionalism, and compliance with NIH policies.

**Why Join Us?**

-   **Competitive Compensation:** Earn $20.85 per hour in a clinical research hospital environment.
-   **Work Schedule:** Full-time, up to 40 hours per week. Facility operates 24/7/365; shifts may vary. Individual shifts will not exceed 12 hours.
-   **Professional Growth:** Gain valuable experience in a collaborative, innovative, and supportive environment at a leading clinical research hospital.
-   **Impactful Work:** Contribute to a mission-driven organization dedicated to improving patient outcomes through seamless administrative support for patient care and research.

**Key Responsibilities:**

-   Provide in-person and telephone customer service to patients, families, and clinical staff
-   Register and admit patients; update demographic information in electronic medical record systems
-   Schedule, cancel, and manage patient appointments
-   Monitor patient wait times and communicate delays appropriately
-   Create and process patient travel vouchers and reimbursement documentation
-   Maintain reception areas, issue patient ID wristbands, and respond to medical emergencies per guidelines
-   Maintain strict patient confidentiality and Privacy Act compliance
-   Support inpatient and outpatient care areas
-   Float between Patient Support Services Department units as needed
-   Maintain professional appearance and adhere to NIH dress code
-   Comply with attendance, punctuality, and conduct standards

_**Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives**_

## Requirements

**Qualifications:**

-   **Job qualifications & certifications:**

-   High School Diploma or GED (required)
-   NIH-required infectious disease documentation (measles, TB, influenza, etc.)
-   Completion of mandatory NIH training within 30 days of start
-   Ability to obtain and maintain NIH ID badge

-   **Skills:**

-   Strong customer service and communication skills
-   Proficiency in Microsoft Word and Excel
-   Ability to work in a fast-paced clinical environment
-   Professional demeanor and emotional intelligence

## Apply

[Apply at Greenlife Healthcare Staffing](https://apply.workable.com/greenlife-healthcare-staffing-1/j/D559DE07C0/apply)

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