# Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator

> Greenlife Healthcare Staffing · Syracuse, United States · Full-time · Posted 2026-04-30

**Salary:** USD 76,000–81,000

**Workplace:** on_site

**Department:** Lisa

## Description

**Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator - Syracuse, NY (#25312)**  

-   _**Location: Syracuse, NY**_
-   _**Employment Type: Full-time, Temp to Perm**_
-   _**Hourly Rate: $39/hr**_

**About Greenlife Healthcare Staffing:**

Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals.

**Position Overview:**

Based in Syracuse, NY, the **Nursing Home Surveyor/Complaint Investigator** will assist with the surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNF's); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.

**Why Join Us?**

-   **Competitive Compensation:** Earn $39 per hour
-   **Comprehensive Benefits:** Temp to Perm eligibility
-   **Work Schedule:** Full-time position with on-site travel requirements
-   **Professional Growth:** Gain specialized, high-level experience in healthcare regulation, compliance, and investigation
-   **Impactful Work:** Directly contribute to protecting vulnerable residents and improving quality of care in long-term care settings

**Key Responsibilities:**

-   Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities/tasks at nursing homes (long-term care) to determine compliance with federal and state regulations.
-   Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
-   Assess compliance with the Plan of Correction within the required time frame.
-   Complete data entry in federal and state reporting databases as required.
-   Participate in state monitoring during immediate jeopardy situations.
-   Attend meetings as required.
-   Testify in administrative hearings as needed.
-   Adhere to DOH work schedules.
-   Adhere to DOH and IPRO policies and procedures.
-   Travel to onsite locations according to work schedule

_**Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives**_

## Requirements

**Qualifications:**

-   **Education:** Master's degree in Social Work (MSW) from an accredited program
-   **Licensure:** Current New York State Licensed Master Social Worker (LMSW) required
-   **Experience:** Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required. Two (2) years of experience performing nursing home surveillance activities, preferred.
-   **Technical Skills:**

-   Strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
-   Ability to successfully work independently with minimal supervision, as well as in a team environment.
-   Excellent communication (written and verbal) skills with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
-   Superior investigative and analytical skills with a proficiency in conducting interviews with facility staff, residents, and families.
-   Strong computer skills with the ability to learn new programs.
-   Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.

-   **Ability to travel to an on-site location.**
-   **Soft Skills:** Strong interpersonal skills; ability to facilitate positive outcomes in adverse situations; excellent written and verbal communication; superior investigative and analytical skills; ability to conduct interviews effectively; ability to work independently and collaboratively

## Apply

[Apply at Greenlife Healthcare Staffing](https://apply.workable.com/greenlife-healthcare-staffing-1/j/E6BDADADDC/apply)

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