# Customer Experience Trainee

> Greenvolt · Lisbon, Portugal (Hybrid) · Full-time · Posted 2026-08-05

**Workplace:** hybrid

**Department:** Greenvolt Comunidades, S.A.

## Description

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

**Responsibilities**

The selected candidate will support the team in the following activities:

-   Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
-   Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
-   Assist in the prospecting and engagement of residential and business consumer members.
-   Support communication with customers through different channels, including phone, email, and digital platforms.
-   Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
-   Help address customer queries and requests, escalating issues when necessary.
-   Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
-   Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
-   Assist in the preparation of reports and analysis related to customer experience and community performance.

## Requirements

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

**Responsibilities**

The selected candidate will support the team in the following activities:

-   Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
-   Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
-   Assist in the prospecting and engagement of residential and business consumer members.
-   Support communication with customers through different channels, including phone, email, and digital platforms.
-   Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
-   Help address customer queries and requests, escalating issues when necessary.
-   Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
-   Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
-   Assist in the preparation of reports and analysis related to customer experience and community performance.

## Benefits

-   **What do we have to offer?**

-   Direct internship contract with us;
-   Hybrid work model (2 days of remote work per week);
-   Free birthday day;
-   Being part of an international environment.

_We want an energy transition for everyone from everyone!_

## Apply

[Apply at Greenvolt](https://apply.workable.com/greenvolt/j/A6D5B0D023/apply)

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