# 1st Line Telecoms Support Engineer - Office Based

> Growth Resourcing · Umhlanga, South Africa · Full-time · Posted 2026-05-29

**Salary:** unknown currency 180,000–312,000

**Workplace:** on_site

**Department:** IT

## Description

We are looking for a motivated and customer-focused 1st Line Telecoms Support Engineer to join our expanding IT & Telecommunications support team.

This opportunity is ideal for someone with excellent communication skills, a strong interest in technology, and a passion for developing a long-term career within telecoms and IT support. In this role, you will serve as the first point of contact for telecoms-related incidents, technical queries, and service requests, ensuring customers receive timely assistance and a high standard of support.

The successful candidate will contribute to a fast-paced and professional working environment where reliability, responsiveness, teamwork, and exceptional customer service are key to success.

**Key Responsibilities**

**·** Provide 1st line technical support for telecoms and telephony-related issues

· Log, categorise, prioritise, and manage support tickets through the service desk system

· Troubleshoot and resolve issues relating to:

**o** VoIP systems

**o** Desk phones and softphones

**o** Mobile devices

**o** Call routing and voicemail

**o** Microsoft Teams telephony

**o** Connectivity and network-related telecoms issues

· Escalate unresolved or complex issues to 2nd/3rd line support teams where required

· Configure user accounts, extensions, handsets, and telecoms equipment

· Assist with onboarding new users, including telecoms setup and provisioning

· Maintain accurate documentation of incidents, fixes, and procedures

· Deliver high levels of customer service and regular communication to end users

· Monitor telecoms systems and report recurring issues or service trends

· Support telecoms projects, upgrades, and deployments when required

· Ensure all work is completed in line with company policies, security standards, and compliance requirements

## Requirements

**Essential**

· Minimum of 2 years experience within a **Helpdesk**, **Service Desk,** **IT Support**, or **Telecoms Support** environment

· Basic understanding of **VoIP** and **telecoms technologies**

· Strong **troubleshooting** and **problem-solving** skills

· Excellent communication and interpersonal skills

· Ability to prioritise workload in a fast-paced environment

· Good knowledge of **Microsoft Office 365** and **Windows operating systems**

· Strong **attention to detail** and **administrative accuracy**

· Ability to work independently and collaboratively within a team

**Desirable**

· Experience supporting:

**o** Microsoft Teams Calling

**o** SIP trunking

**o** Hosted PBX systems

**o** Broadband and connectivity services

· Exposure to networking fundamentals (**TCP/IP, DNS, DHCP**)

· ITIL Foundation certification

· Telecoms or IT-related qualifications

### Personal Attributes

We are looking for a candidate who is:

-   Customer-focused with a professional approach
-   Enthusiastic about learning and growing their technical skills
-   Able to remain calm and composed in high-pressure situations
-   Dependable, well-organised, and detail-oriented
-   A collaborative team player with a positive mindset
-   Committed to providing outstanding customer support and service experiences

## Benefits

###  Why Join Growth Resourcing?

-   Competitive salary with strong growth potential
-   Be part of a **scaling business backed by UK leaders**
-   Work in a high-performance, supportive environment
-   Real career progression opportunities—we grow people, not just teams
-   Learn fast, move fast, and make an impact from day one

## Apply

[Apply at Growth Resourcing](https://apply.workable.com/growth-resourcing/j/3499BC7AD9/apply)

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