# 1st Line Support Engineer - Office Based

> Growth Resourcing · Umhlanga, South Africa · Full-time · Posted 2026-05-29

**Salary:** unknown currency 180,000–300,000

**Workplace:** on_site

**Department:** IT

## Description

We are looking for a motivated and customer-focused 1st Line Support Engineer to join our growing IT support team.

This role is ideal for someone who enjoys problem-solving, working with technology, and delivering excellent customer service in a fast-paced professional environment. You will act as the first point of contact for technical support queries, assisting users with day-to-day IT issues while ensuring a high standard of support and communication.

The successful candidate will play an important role in supporting business operations by providing efficient and timely technical assistance across hardware, software, and systems.

**Key Responsibilities**

· Provide 1st line technical support to internal users via phone, email, and ticketing systems

· Log, categorise, prioritise, and manage support tickets accurately

· Troubleshoot and resolve common IT issues relating to:

o Windows operating systems

o Microsoft 365 applications

o User accounts and password resets

o Printers and peripheral devices

o Laptops, desktops, and mobile devices

o Network connectivity issues

o Microsoft Teams and collaboration tools

· Escalate unresolved or complex issues to senior support teams where necessary

· Assist with onboarding and offboarding processes, including user setup and equipment allocation

· Maintain accurate documentation of incidents, resolutions, and IT procedures

· Support hardware installations, software deployments, and system updates

· Ensure all support activities are delivered in line with IT policies, security standards, and compliance requirements

· Deliver exceptional customer service while maintaining professionalism and empathy

## Requirements

### Essential

· Minimum of 2 years experience within an **IT Helpdesk** or Service Desk environment

· Good understanding of **Microsoft Windows** and **Microsoft 365**

· Basic understanding of networking concepts (**Wi-Fi, TCP/IP, VPNs**)

· Strong **troubleshooting** and **analytical skills**

· Excellent **verbal** and **written** communication skills

· Strong organisational skills and attention to detail

· Ability to manage multiple tasks in a fast-paced environment

· **Customer-focused mindset** with a proactive approach

Desirable

· Experience using **ticketing** or **ITSM systems**

· Exposure to **Active Directory** and user account administration

· Knowledge of remote desktop support tools

· Understanding of ITIL processes

· Relevant IT certifications (**CompTIA, Microsoft, ITIL, etc**.)

**Personal Attributes**

We are looking for an individual who is:

· Passionate about **technology** and **continuous learning**

· Professional, approachable, and customer-focused

· Able to remain calm and composed in high-pressure situations

· An effective communicator with strong teamwork and collaboration skills

· Reliable, well-organised, and proactive in problem-solving

· Dedicated to delivering a high standard of technical support and customer service

## Benefits

###  Why Join Growth Resourcing?

-   Competitive salary with strong growth potential
-   Be part of a **scaling business backed by UK leaders**
-   Work in a high-performance, supportive environment
-   Real career progression opportunities—we grow people, not just teams
-   Learn fast, move fast, and make an impact from day one

## Apply

[Apply at Growth Resourcing](https://apply.workable.com/growth-resourcing/j/84CCB7072A/apply)

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